Thanks for attending the Account Manager Authority System webinar on 9/23. Many thanks also to our guests Marcus Sheridan (Author of They Ask, You Answer and 2026 BABA Summit Keynote Speaker) and Chris Marr.

We hope you walked away with some very practical, easy-to-apply tools to help your account team step into a more strategic role with confidence and authority and avoid these common challenges:

  • Client churn you never see coming (the average agency loses 1 in 3 clients annually)
  • Scope creep that crushes your margins (death by a thousand “small additions”)
  • You becoming the default fixer (for every difficult client conversation)
  • Strategic opportunities missed (because conversations stay surface-level)
  • Team confidence eroding (when they can’t handle pressure and rise to what the moment needs)

As promised, here are the follow-up items.

And the replay video below:

But there’s more — The 90-minute webinar had some fantastic tools and tweaks, but it’s just the beginning.

That’s why AMI is partnering with Marcus Sheridan—globally recognized communication expert, author of They Ask, You Answer, and keynote speaker for the 2026 Build a Better Agency Summit—alongside his longtime collaborator Chris Marr, to bring this transformational training directly to your team in a weekly, put it into practice as you go, format.

Remember, the first cohort begins on November 11th and is limited to 35 participants.