What is going unsaid?
If there is an Achille’s heel for agency owners, it’s the ability to have candid conversations with members of their team. In our work with over 250 agencies a year, this is a pattern I’ve come to recognize all too [...]
You still have time
I remember my parents lamenting how quickly time passed and, as a kid, I thought they were crazy. Every day seemed to crawl along. Now, I get it. A blink ago it was December and we were all planning our [...]
Finding and keeping good employees
One of the most frustrating things for agency owners is finding and keeping good employees. Before the pandemic, many agencies were having an amazing 12-18 months in terms of business development but those same agencies were actually choosing to tamp [...]
Not Finding Your Ideal Clients? Maybe You’re Looking for the Wrong Things.
At the beginning of most of my engagements, I start by sending the client team a questionnaire that helps me establish a baseline understanding of how the agency approaches business development—strengths, weaknesses, skills, and areas of resistance. In it, I [...]
The Mental Health Crisis: What Agency Leaders Can Do To Support Employees
We’re facing a mental health crisis in America. In the last week of June, nearly 11% of over 5,400 U.S. adults surveyed said they had seriously considered suicide within the previous 30 days. If those numbers reflect the larger population, then it’s likely that [...]
I love the ingenuity of agencies!
When the pandemic hit, AMI agencies hit back. Hard. They got very innovative to help their clients survive and thrive and they did the same for themselves. I find their ingenuity infectious and inspirational. I'm betting you will too. They [...]
When the going gets tough…
...you don’t go anywhere! I’ve spent the last several weeks with agency owners in our peer network meetings. As a part of that meeting, the owners have to present their financials (show P/L, Balance sheet, etc.) to the group. They [...]
Who are you?
I’ve been thinking a lot about origin stories lately. Each of us us a sum of the people and experiences that shaped us early on. It’s that combination of influences that create something unique. I’m a sarcastic, single malt Scotch [...]
What does growth actually mean?
I very rarely meet an agency owner who doesn’t want to grow their agency. And of course, we translate that in our heads to mean more people and more money. But growth is much more diverse than that — and [...]
What’s your zone?
You know those days or that meeting or event where, when it’s over, you think to yourself... “That was so awesome. I love days like today. We totally knocked it out of the park and I feel so energized and [...]
