My podcast, Build A Better Agency, is completely focused on helping you do just that. No matter how strong, big or well-known your agency is today — I believe it can get even better. My guests are all agency-centric or have an expertise in an area that I believe agency owners need to know more about.
Each podcast is 30-45 minutes long and always ends with some next steps that you can take immediately to implement something you’ve heard.
While my intention is that these podcasts are designed specifically for agency owners, I do believe that any agency leader will gain new ideas, fresh perspective and maybe a kick in the pants or two from listening.
We’ll release a new episode every Wednesday and here are the links that I believe will be pertinent to you.
(for the vast majority of you)
(for most Android users)
For most people, especially the creative types that tend to inhabit the agency world, time management is a hodgepodge of post-it notes, paper to-do lists, and several online tools – all used haphazardly and resulting in missed deadlines, meetings and a sense of being overwhelmed. I know for me time management has been a series of constant improvements. While I am 95% happy with the system I have today, I always wonder if I could get little more efficient. I remember when I was first starting out in agency life and had no sense of when to walk away from the to-do list. I felt this sense of obligation to stay until the work was done. My problem, everyone’s problem: the work is never done. So, being productive when you need to be is an agency imperative. That’s why I was looking forward to talking to Jon Denn. Jon is a creative person and has also done a ton of neuroscience research to understand that—guess what—one size does not fit all when it comes to time management tools and strategies.Read More →
It’s something we all dream about – retirement. Selling our agency for big bucks so we can sip Mai Tai’s on the beach. The agency’s name and reputation carrying on with another generation. Or just locking the door and calling it done. All are worthy ends for your shop. Whatever your dream is – I know that it’s very personal and important to you and I want you to achieve it. But no matter which end game appeals to you, it requires some serious planning (up to a decade before depending on your exit strategy) before you’re ready to walk out the door for the last time. And you’ll need to run your agency differently in terms of how you handle the money and make other key decisions.Read More →
On this episode, we delve into the unconscious mind and the concept of “limiting beliefs.” It’s the idea If I say to you, “I’ll meet you there in five hours” what is the first question you’re going to ask me? Right, meet you where? Finding our way without knowing the destination is impossible. But too often, that’s how we run our agencies. Both short and long-term planning often gets sidelined in the hubbub of running our agencies. We’re putting out fires. We’re solving client crises. We’re answering employees’ questions. All stuff that needs doing, but for a lot of agency owners, the urgent gets in the way of the important On episode #169, we get right into it. What does it take to create plans that inspire compliance and action? What does it take to actually follow through? Is there such a thing as work-life balance? I’ll give that answer away for free: no, there is not. (But still listen in!)Read More →
On this episode, we delve into the unconscious mind and the concept of “limiting beliefs.” It’s the idea that our unconscious mind can hold us back without us even realizing it. So, how do we stop something we’re not even conscious of? The good news is that it is possible, and while it does take hard work, the steps themselves are pretty simple. This limiting beliefs stuff may sound a little new-agey. I’m a big fan of data and looking at the facts at hand. For me, turning those limiting beliefs to unlimiting beliefs is fascinating because of the science behind it. This isn’t some magic act. My guest on episode #168 is Karen Brown, author of Unlimiting Your Beliefs. Karen is a mentor and coach who works with people to uncover what might be impeding their progress in work and life. Often, our unconscious thoughts and actions are the source of this impediment.Read More →
When you started your agency, it was probably pretty exciting and somehow any worries you had were squelched before they could get in the way. But as our agencies get a little more established and we get a little more comfortable, taking a risk seems scarier, doesn’t it? My guest thinks that’s a problem and he recommends that we re-acquainted with being uncomfortable.Read More →
Back in my early days of agency life, there was a production or traffic manager in every agency. Their job was to make sure all of the work was in the pipeline and delivered on time and on budget. Somewhere along the way, as agencies streamlined, that position went away. But now it’s back. And it’s making a huge difference in agencies client retention and profitability.Read More →
Content marketing is growing up. It’s no longer about throwing out random social posts, random blog posts, or making an infographic once a quarter. Instead, we need to begin asking the questions (for our own agency and our clients): What are we building? What can we become as a brand that is of value to this audience of people we care about? Who can we be for our prospects, our customers, and our business partners? And I think an agency’s role in that can be both exciting and profitable. Why? Because one of the biggest frustrations for most agency owners is that it’s getting harder to have a seat at the client’s strategy table. Agencies are being commoditized and relegated to the status of order takers all too often.Read More →
In last week’s encore interview with Robin Boehler — we talked about the biz dev practices that she and the team at Mercer Island Group see when they’re sitting on the client’s side of the room. If you listened to that episode — you heard me say that if you implement the best practices Robin shared, you’re going to see the difference in your win rate. And because I want you to be as prepared as possible as you step into 2019 — I invited Steve Boehler and Lindsay O’Neil, also from Mercer Island Group, to join me for this week’s episode. Think of this as a new biz one-two punch! There is nobody more in the fray of seeing why agencies win, lose, or how the pitch process plays out than Steve, Lindsay, and their team. And nobody is more generous in sharing what they observe. This episode will give you the inside look at how agencies present themselves (accidentally and on purpose) and the influence each nuance has on our prospects as they weigh one agency against the others.Read More →
Business development is a topic that is always front-and-center for agency owners. So I’m welcoming back one of our most popular guests, Robin Boehler from Mercer Island Group, to talk to us about the observations she and her team have made as they work with both agencies and clients who are asking to be matched with agencies. From those observations, Robin will outline some of the best practices that we need to be mindful of as we work to grow our agencies. One of my favorite songs from the play Hamilton is “In the Room Where it Happens” where Aaron Burr laments that he’s not an insider, seeing how decisions are made. Mercer Island Group is always front and center in that room, as brands decide which agency has earned their business. You and I, as agency owners, are like Burr. We’re never going to be invited in, but fortunately, we have access to someone who is always there. In this podcast, Robin will help us understand how clients respond to the work we do, our level of preparation before and during a pitch, and how we communicate our understanding of the client’s business issues. Sadly, sometimes the best fit agency doesn’t win.Read More →
Often on this podcast, I share a wide-ranging conversation with my guest and we bounce around a little bit, even though we are focused on an overall theme. This episode is a little bit different. We going to deep-dive into just one subject: geofencing. For some in our business who aren’t digital natives, reaching an audience through new technologies like geofencing may seem complicated. When I started the business while still in college, it was all about print, radio, and TV. Now, I can’t turn around without bumping into a new delivery channel or technology, like geofencing. On episode #162 of the Build a Better Agency podcast, my guest is Justin Croxton. He is the director of sales at Propellant Media, where they serve clients with location-specific methods like geofencing.Read More →