Podcasts

As we round the bend into the new year, I’m reflecting on the lessons learned from my time as an agency owner and the insights I’ve gained from working with hundreds of agencies.  While there are too many to count, I’m going to try to boil down my experiences into a few points that I […]

To grow the agency, agency owners need to be working on the business, not working in it. That means we have to accept that it’s time to get out of the day-to-day and embrace agency entrepreneurship as business leaders.  Michael E. Gerber, author of The E-Myth and renowned business guru, joined us today to share […]

Account executives are critical for agency profitability and success. Without them, we wouldn’t have anybody responsible for building deeper trust with clients and growing their accounts. That’s why we’ve brought Lori Highby on the show this week to share everything she knows about the account executive role. Some of you might recognize her from the […]

This one is going to be hard for most agency owners to hear, but you need to take a sabbatical — or a vacation or any amount of time off where you completely unplug from the agency. No Slack, no email, no phone calls. Nothing.

The future of work is becoming more fractional. Instead of full-time, in-house teams doing all the work — how many of us grew up in the agency world — fractional employees like contractors and freelancers can take on more and more complex roles for us.

Many agency owners reported in 2024 that one of the best things about their agencies are their employees. Despite continued biz dev struggles and slow sales cycles, agency owners have had a hard time shrinking their teams because they just love them that much.

It’s no secret that new business for agencies was brutal in 2023. And for some in 2024, it’s been equally difficult. So, for 2025, we want to challenge you to get unstuck from those difficult sales cycles and lay the groundwork for some new energy as we come to the end of this year.

With more agency owners wanting to step out of the agency’s day-to-day operations to focus more on being the company’s visionary leader, there are many areas of the business that can sometimes go overlooked.

This is a topic we’ve covered many times before, but it’s an important one. When was the last time you checked in with yourself about what agency growth really means to you? It can be more than just adding more team members and physically growing and expanding the agency.

As agency owners, we’re perpetual change-makers, striving to affect real and sustained transformation not just in our clients’ lives, but also in our own. But as we all know, creating transformational, lasting change within the agency can be an uphill battle.