We just got home for a whirlwind family vacation that included NYC, Paris, and Portugal. I was very familiar with the first two destinations but none of us had been to Portugal before so it was fun to explore a new place. One of the many things that surprised me about Portugal was finding bamboo [...]

For the past two decades, I've been the go-to communications coach for world leaders, CEOs, philanthropists, and innovators—helping them unleash their true potential and propel their businesses forward. I've had the privilege of coaching remarkable individuals, from securing the 2016 Summer Olympics for Rio to working with tech giants and inspiring change makers at events [...]

Whew — fear can be crippling, can’t it? I’m a leap and while in mid-air look to see if there’s water in the pool sort of guy, but I will admit that fear has shut me down more than once. But when I look back on my life, it was the moments that I stood [...]

Employee satisfaction is not a one-size-fits-all thing. So, what should managers know about team members to improve satisfaction all around? In this piece I recently contributed to TalentCulture.com, I discuss how especially now, when employers are struggling to find strong talent, knowing what motivates your staff can play a central role in attracting and retaining top performers.

Some agencies don't measure any metrics at all. They're just flying by the seat of their pants. How can you possibly know what is going on with your agency if you aren't taking a closer look at the numbers? In this piece I recently contributed to Mediapost.com, I discuss how understanding metrics can help you [...]

When you develop a plan to sustain your agency during a recession, you increase its resiliency and even put it in a position to turn a profit. Agencies of any size can make 20% profit — no matter the economic conditions. In this piece I recently contributed to ChiefExecutive.net, I discuss how there is still [...]

"Like most business owners, you probably wish there was more time in the day. Finding the balance between meeting necessary deadlines and keeping space to be creative can be tough. But creativity in business is essential, and losing it means losing out on innovation, efficiency and (ultimately) revenue." In this piece I recently contributed to [...]

"A well-constructed creative brief is an essential tool for any creative project. Yet somehow, many creative briefs fail to live up to their potential and leave creatives with uninspiring work that ultimately wastes time, energy, and resources." In this piece I recently contributed to AdvertisingWeek.com, I discuss how to ensure your marketing strategy performs to [...]

Most of us aren’t thinking about what’s happening next week, let alone 10 years down the road in day-to-day business operations. But it’s very important to understand how decisions today could impact the future value of your business. This article will break down everything you need to know about what you should focus on to [...]

You might think that only a full-time, on-site employee can handle your agency’s work, but the reality is that remote and contract workers may have more specialized knowledge than your current team. In this piece I recently contributed to SpinSucks.com, I consider how agency owners can make contract workers team members rather than people to [...]