We’re working with two agencies with identical issues: They were struggling with timelines, profitability, and process and system bloat.

Interestingly, they both recently changed to a new project management software and hired a consultant to help them map their processes. When we got in there, we discovered that the processes were bloated. People who weren’t doing the work every day were the ones who had their hands in building out the process. They hadn’t included the team as well; they should have to figure out how long things took and what the handoffs were. Instead, we found that with the consultant’s help, the project management team had created a complicated, bloated, over-layered system and process that frankly meant that from the get-go, every project they bid on came in way over budget compared to everybody else. Number two, there were many steps in there they didn’t need. Number three, they could not get profitable to save their life to get the work done. So, we had to deconstruct and reconstruct their processes to figure out precisely what it took to complete the work.

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Hey, everybody. Drew McLellan here from Agency Management Institute this week coming to you from Tampa, Florida. Recently, in the last 60 days, we were hired by two different agencies, one on each coast, very different audiences, different sizes, different deliverables. But they were both having the same problem. They were struggling with timelines, with profitability, with process and system bloat. And interestingly, they both had recently changed to a new project management software and hired a consultant to help them map out their processes. When we got in there, what we discovered is the processes were bloated. People who weren't doing the work every day were the ones who had their hands in building out the process. They hadn't really included the team as well as they should have to figure out how long things took and what the handoffs were. And instead what we found was with the consultants help, the project management team had created a complicated, bloated, over-layered system and process that frankly meant that from the get go, every project they bid came in way over budget compared to everybody else. Number two, there were a ton of steps in there they didn't need. Number three, they could not get profitable to save their life to get the work done.
I'll see you next week.

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