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Hidden costs of out of state employees

Hidden costs of out of state employees

At first glance, it's an attractive idea to source employees from anywhere. And, when one of your team tells you they're moving and assumes they get to keep the job...what would be the harm? Unfortunately, there's a lot of painful and costly realities under the surface of these decisions. Don't say yes until you've done your homework.
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Vaccine Policy

Vaccine Policy

Do you want to require your employees be vaccinated? Is this a new interview question? How will you respond when a client asks if everyone you're sending to the meeting has been vaccinated?
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Separating raises & reviews

Separating raises & reviews

When you co-mingle a salary increase or raise conversation with a review conversation -- one of them is always going to get the short end of the stick. To make sure both conversations get the attention they deserve and because you do not want to set the precedence that every time someone gets a review -- they automatically get a raise -- you need to separate the two.
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Are you a sales surfer?

Are you a sales surfer?

What I admire about surfers is their tenacity. Rain, shine, cold or scorching hot -- they are out here every day, practicing their craft. That's how agency owners need to approach sales.
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1099 or W2?

1099 or W2?

This is one of the most common mistakes agency owners make is how they classify the people who work with/for them. But should they be a 1099 or are they really an employee?
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Are you inspiring tenacity?

Are you inspiring tenacity?

One of the truths I have discovered about agency owners is that they are a tenacious bunch. You simply will not quit. It's one of your super powers and you can instill it in your team as well. For more information about Drew McLellan or Agency Management Institute – visit http://www.agencymanagementinstitute.com or check out the podcast – Build A Better Agency available at all the usual podcast host locations.
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Does your work pattern serve you?

Does your work pattern serve you?

Is the way that you or your agency team members work actually the most productive and effective? What would happen if your team had a deeper connection and commitment to each other? For more information about Drew McLellan or Agency Management Institute – visit http://www.agencymanagementinstitute.com or check out the podcast – Build A Better Agency available at all the usual podcast host locations.
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Assumptions vs. Expectations

Assumptions vs. Expectations

One of the truths that often bites us agency owners in the rear is the old adage about what happens when you make assumptions. And yet -- we do it far more often than we'd like to admit. I think that's because we (and our team) does not have a clear understanding of the difference between an assumption and an expectation. For more information about Drew McLellan or Agency Management Institute – visit http://www.agencymanagementinstitute.com or check out the podcast – Build A Better Agency available at all the usual podcast host locations.
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Employee Tenure

Employee Tenure

Every agency owner dreads when a valued employee gives notice. But it's an inevitable part of our business model. What is a reasonable tenure you should hope to get from each employee?
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