fbpx

All Videos

The “R” Word

The “R” Word

Clients do not respond well to the word retainer. But that doesn't mean you shouldn't negotiate for that type of relationship. It's more about how you say it than what you say!
Watch »

Are You Really Being Candid?

Are You Really Being Candid?

Want to be a successful agency owner? One of the skills you need in your toolbox is the ability to have difficult conversations with candor and clarity.
Watch »

Upselling

Upselling

Every agency should be earning most of their new revenue from existing clients. How do you make that happen?
Watch »

Compliment them

Compliment them

Looking for a way to connect with a prospect you haven't met yet? An easy and kind way to get on their radar screen is to look for ways to compliment them.
Watch »

The 80-20 math rule!

The 80-20 math rule!

Understanding agency math is critical if you want to run a profitable shop. The importance of AGi and how those dollars are spent cannot be over-emphasized. We often rob from the wrong category (profit) to shore up the others.
Watch »

Not One And Done

Not One And Done

One of the most important roles we play as leaders is being a coach or teacher. But many agency owners seem to have unrealistic expectations about what that looks like. Coaching is never one and done. It's an on-going effort.
Watch »

Doing tough conversations well

Doing tough conversations well

You can't avoid it. You need to have difficult conversations with your agency employees. And they need to have tough conversations with each other and with you. There are some tips and tools that can help those conversations go smoothly and build trust and confidence among your team.
Watch »

Improve Your RFP Odds

Improve Your RFP Odds

Want to give yourself a huge advantage next time you respond to an FRP? Here's a hack that always wins big.
Watch »

Give Your Goals A Fighting Shot

Give Your Goals A Fighting Shot

You have big things to accomplish, so how do you give yourself the best shot at getting them done? Try these tips to make sure you get them over the goal line.
Watch »

Go to Top