Small Gestures that Make a Big Impact on Agency Business Development

I was working with an agency this week, coaching them through rehearsals for a final meeting of an important new business pitch. At times my feedback had to do with weighty stuff like pitch strategy and meeting flow, but I was also struck by how many of my comments pertained to smaller gestures that are [...]

If you could read your employee’s thought bubbles

Do you remember the movie “What Women Want” with Mel Gibson and Helen Hunt. You do watch any movie that takes place inside an advertising agency, don’t you? Anyway —the premise of the movie is that Mel Gibson is an arrogant, sexist ad guy who receives the “gift” of being able to hear what women [...]

Agency Partnership Agreements: Addressing the Good, the Bad, and the Ugly

If you're going into business with someone, the best thing you can do for yourself, your agency and your partner is to establish an agency partnership agreement. This document details each person's respective role, expectations for the partnership, how finances will be handled and more. In this piece I recently contributed to Forbes.com, I discuss [...]

3 Things You Need to Include in Your Partnership Agreement

Partnership agreements document important terms so you know how to resolve disputes as they arise or, in a worst-case scenario, dissolve the partnership. When forming the agreement, make sure to include these three sections: roles and responsibilities, partnership authority, and conflict resolution. In this piece I recently contributed to MediaPost.com, I discuss how to make [...]

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