Podcasts

Who is responsible for keeping the agency’s work on time and on budget? That is an oft debated topic among agency owners. At AMI we believe that a specific role (Project Manager, Traffic Manager, etc.) to keep everyone and everything on track is a luxury if you have fewer than 10 employees and by the time you’re at 15-20 employees, it’s usually a necessity if you want to keep your team and clients happy. But who you hire and how they go about implementing a traffic system is a challenge many agency owners struggle with.

The reality is, we spend so much time thinking and worrying about business development, and in most cases that exuberance is not really matched with the same level of excitement for our existing clients. Which is crazy because we all know that clients get much more profitable the longer we keep them. Despite knowing that – we keep making the same mistakes and jeopardizing our most important client relationships. What if we could avoid those mistakes?

Leadership can feel like a loaded word. We often think about leadership as defining how you run your business but, to me, that refers to how you manage, not how you lead. Leadership is how you show up, and great leadership isn’t just about getting people to do what you want, it’s about inspiring them to WANT to do what you are asking because they are invested, emotionally and otherwise, in your goals and the goals of the agency. In this podcast, we’re going to explore how we can get to be that kind of leader.

Think about how you build out journey maps or of journey maps you’ve seen if that isn’t something your agency does. They chart out how a potential customer goes from not being aware of the product or service to the point of purchase. Typically, we’re building this journey map to coincide with our work in helping our clients increase their sales. In that way, it makes sense that the map would end at the sale. That’s our job is to get them to that point. But the customer’s experience has really just begun. The real journey begins once you’re in a relationship with the customer and how you nourish and grow the trust and connection with the client moving forward.

As we celebrate the most anticipated New Year’s Day in any of our lifetimes, we also find ourselves planning, goal settings, and making resolutions for the new year. Whenever I ask an agency owner what goals they’ve set for their shop, without exception, the first goal (and often the only goal) they can come up with is a revenue goal. I absolutely want you to set revenue goals for this year but you shouldn’t limit your thinking to that one metric. There are other growth goals that are as important, if not more so, than what your gross revenue is for the year.

As marketers we understand the power and influence of a brand. We know that every buying decision we make is based on emotion. This helps explain why some brands garner a cult-like fan base. They understand the power of their emotional triggers. As agencies, we should be brilliant at discerning and leveraging a brand’s specific emotional triggers. But sometimes it’s difficult to help a client see the value in what can appear a bit ethereal. But what if there was a tool to help you validate what you know about your clients’ (or your) brand?

For many agency owners systems is the S Word. We bristle at the idea of being confined. It feels like an attempt to stifle our creativity and ability to think out of the box. But if we’re honest with ourselves, there’s a lot of wash-rinse-repeat in our work every day. And without systems (which I translate to “the agency’s way of doing something) everyone develops their own way of accomplishing each and every task. Not only does that mean we are inconsistent at best but it also means that if that employees leaves, so does their tribal knowledge. This is a problem we can and should solve.

Here are three things I know every agency owner wants. 1) A shortcut to landing new clients. 2) A way to prove ROI for their clients’ marketing budgets. 3) A way to automate tasks around data that allow them to guide their clients in the right direction faster and more accurately. The good news is – we can get all of that from marketing automation. If we use it wisely and well.

Project management is a challenge for every agency, regardless of their size or tenure. Many agencies have a physical project board on a wall or are using Excel spreadsheets to try to keep everything in check. Unfortunately, these rudimentary project management systems end up costing agencies time, money, and even clients. But it does not have to be a source of frustration or profit evaporation.

As I thought about this solocast and what I wanted to say to you, I came up with a big list. Year-end planning, appreciate your clients, get your biz dev kicked off for 2021. And then I realized you, like me, are on stress overload already and the last thing I needed to do was to add to your To Do list. Instead, the most helpful thing I can do in this episode is to acknowledge what’s going on, how you’re feeling and offer some support. So that’s what we’re going to do together.