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Why timesheets matter
As an agency owner you want to avoid storms that rock your agency. One of the most predictable causes of storms in your shop is your timesheet policy and habits. Timesheets today have very little to do with billing and everything to do with asset management. Without them you have no way of knowing if your agency is performing efficiently or effectively. Watch »
How well do you know your team?
As an agency owner you know that your most valuable asset is your team. Understanding them as individuals and helping them understand each other so they work well together is vital to your agency's long term success. So how do you make that happen? Watch »
Do you lead the work or the agency?
As an agency owner -- do I lead the work or do I lead the agency? This is a twist on the working in versus on the agency. Where do you want to be spending your time? Where does your agency need you to spend your time? For more information about Drew McLellan or Agency Management Institute – visit http://www.agencymanagementinstitute.com or check out the podcast – Build A Better Agency available at all the usual podcast host locations. Watch »
Building an Agency Alumni Club
Would you, as an agency owner, like a consistent pipeline of amazing future employees? Of course you would -- we all would! One way to accomplish that is to create an alumni club. Watch »
The Rock Star vs. Super Star employee
We tend to assume that the way we reward and get the most from our best employees is to promote them. For some -- that may be the right choice. But it depends on if they're a rock star or a super star. Watch »
Growing your existing clients
Every agency should be focused on growing their existing clients. How are you, as the agency owner, teaching and encouraging your AEs to focus on this growth, setting goals for this growth and measuring against those goals? For more information about Drew McLellan or Agency Management Institute – visit http://www.agencymanagementinstitute.com or check out the podcast – Build A Better Agency available at all the usual podcast host locations. Watch »
Look for new clients among your old clients
One of the best places to find a new client is....an old client. Nurturing those past relationships can be fertile ground as you work to grow your AGI and your agency. For more information about Drew McLellan or Agency Management Institute – visit http://www.agencymanagementinstitute.com or check out the podcast – Build A Better Agency available at all the usual podcast host locations. Watch »
The litmus test for an agency’s content
I know it sounds ridiculously simple but I'm betting that 95% of agency content does not pass this test. Is your content truly helpful? Are you sharing your best stuff? Watch »
Do you have a plan for the unthinkable?
As agency owners, when we think about succession planning, we think about selling our agency. We rarely give much thought to what would happen to our agency, our team and our family if we were to get seriously injured or die unexpectedly. I've seen this play out horribly because the agency owner did not have a plan in place. Do you? Watch »
Agency owners need to keep their eye on the ball
Running an agency is a full contact sport and you need to keep your eye on the ball. I've watched some agencies struggle because their leader has been distracted. Beware -- there's definitely a price to be paid, even if the distraction is a sweet one. Watch »
