Agency best practices — the new overtime law (2016)

The Department of Labor has finally decided how/when they’re going to roll out the new overtime law which is going to have a huge impact on agencies. And it’s not just agencies. It’s estimated that the preparation and management to stay compliance with this new law will cost US businesses $592.7 million and over there will [...]

Understanding Customer Value-Based Pricing as a Pricing Strategy with Ron Baker

Everyone in the agency business has a deep hatred for two aspects of your business. The billable hour and the timesheet. My podcast guest, Ron Baker, believes agencies should do away with both. (I disagree with him on the timesheet and you’ll hear why in our conversation). Ron’s philosophy is built around the concept of [...]

Tips for Creating, Sustaining and Building Your Agency with Mitch Joel

Throughout the entire process of building your agency, you have a lot on your plate. Depending on where you’re at in the life of your agency, you may be struggling to eat something other than ramen noodles or on the flip side of the spectrum, you’re spending all your time servicing your clients and trying [...]

How to Develop a More Profitable New Business Process with Lee McKnight Jr.

“We're a full service integrated marketing agency.” Sound familiar? Trying to be everything to everybody is just one of the big mistakes that agencies today are making when it comes to attracting new business. Agencies hate to leave money on the table, even if it’s “bad money.” But we all know what happens when you [...]

What Are Business Processes with Brian Shea

What are business processes and systems? Most business owners flinch at these words but the truth is that your agency cannot grow/scale without both. Processes and systems actually increase the ability to be creative by freeing your team from re-inventing the wheel every time they’re trying to get something done. That’s exactly what my podcast [...]

The Power of Audience Segmentation Strategies with Susan Baier

In today’s world of clients needing more data/insights, ROI for their marketing spend and micro targeting to avoid waste, research is key. Clients want an agency that not only knows how to gather data, but how to work with it, how to interpret it and most importantly, how to use it to the client’s marketing [...]

Guaranteeing Your Work Using Predictive Marketing with Stephen Woessner

I know and work with a lot of agency owners who do incredible work for their clients but very few of them are willing to guarantee that work with predictive marketing and write their clients a refund check if it doesn’t deliver the results. Are you willing to guarantee your work? To make that kind [...]

2015 Salary survey results tell an interesting story

Business trends including changes in salaries and benefits can make or break an agency’s profitability from one year to the next. That’s why we conduct a comprehensive annual salary and benefits survey and we’ve just wrapped up our 2015 edition (you can buy the 40-page final report here). The results are quite insightful.   First [...]

Hey agency owner — 3 Keys to Working On the Agency, Not in It!

Drew’s Note:  I’m pleased to bring you this guest post.  Meet another  thought leader who shares his insights via the blogosphere. So without further ado…Chris Wilson.  Enjoy! Implementing the proper business growth strategies is tough when you are spending a large portion of your time still working in the day-to-day operations of your agency. If you [...]

Advertising agency management tip — employees first

Looking for tips on advertising agency management? Look no further. I just attended a Disney Institute event where I was reminded of Walt Disney's business philosophy. I am paraphrasing here, but basically Walt said, "If you take good care of your employees, they'll take good care of your customers. And that takes good care of [...]

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