The content that leaves the strongest impact doesn’t detail a product’s every bell and whistle. Instead, it makes us feel something: happy, relieved, sad, angry, scared, etc. In this piece I recently contributed to SpinSucks.com I discuss how to use emotional theory to inspire a connection to your brand.
I read a statistic once about the frequency of floral deliveries in relation to the length of the relationship and as you might imagine, the longer the relationship had been around, the less often flowers got sent. It was an old article in Psychology Today and the point of the article was that in the [...]
Right now, many agencies struggle with the same serious problem. This issue can drag down profitability, lower employee engagement, and harm the reputation of the offending company, and in many cases, the biggest offenders are agency leaders. Unfortunately for clients and teams, some agency leaders struggle to keep their promises. We might be busy — [...]
Like it or not, our clients expect us to be ahead of the curve. They’re counting on us to keep learning and evolving our services to keep up with the constant motion that our industry (and culture) is experiencing. How are you and your agency doing that? An interesting way to assess if your agency [...]
This is a topic you have to handle with care. People's views on vaccines can vary as well as their unique healthcare situations. In this piece I recently contributed to Mediapost.com I discuss how to create a vaccine policy for your agency and why it is important to be thoughtful about the parameters you put [...]
The pandemic wasn't the first time agency owners and advertising leaders "rented" talent. The 2008 recession forced many businesses to outsource advertising work. In this piece I recently contributed to MediaPost.com I discuss how by leveraging the abilities of outsourced partners, agencies can cover skill gaps while making better use of full-time employees.
COVID-19 forced HR professionals to adapt to a new business landscape. Now that we're entering a post-pandemic world, HR must evolve again. In this piece I recently contributed to TalentCulture.com I discuss the new responsibilities of HR to revisit their cultures and policies, helping them understand the importance of prioritizing diversity and inclusion, flexibility, and [...]
They say that the only thing we fear more than public speaking is death -- but the process doesn't have to be that stress-inducing. In this piece I recently contributed to Entrepreneur.com I discuss how you can strategically approach landing paid or free speaking engagements and bolstering your thought leadership.
We all know it’s easier to sell to someone who knows and trusts us. In fact, it’s essential. We can either try to create that sense of connection and trust during the sales process or it can already exist long before the sales dance begins. I have seen many agencies build their entire biz dev [...]
As an agency management consultant, I frequently ask agency owners what goals they’ve set for their businesses. Without exception, the first — and often only — goal they cite is more revenue. Unfortunately, revenue is a vanity metric. Bringing in more money might make you feel good, but it doesn’t always indicate meaningful growth. If you’re [...]
