I don’t know about you, but I never feel quite caught up and haven’t learned how to catch up on work in full in a long time. Thanks to my high tech Post It Note strategy (every night I list the 3 things, and no more, I must get done the next day and put it on my laptop), I get the most critical things done but there’s always more to do. What saves my bacon every day is that I have a superb leadership team around me and they have systems and processes that allow them to work miracles and keep me on the straight and narrow. Like most agency owners, I have a short attention span and it’s easy for me to get distracted. Our systems pull me back to center. Many agencies struggle with implementing process and systems. In the beginning, the system is tribal – everyone walks around, carrying the important data of the agency in their brains. By the time you get to eight or ten people, that system falls apart. As agencies grow and change, they often rely on the old system for too long. Usually something big has to fall through the cracks to convince everyone that it’s time for the next evolution of how you get your work done. Every business is made up of processes and systems, whether you have them documented or not. If your systems for teaching others how to catch up on work are informal or tribal, then odds are you and your team aren’t being as efficient or effective as you could be. You are literally trying to shove more work into a system that is simply too small. That’s where my [...]