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Embrace the 50-20-30 Rule
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Embrace the 50-20-30 Rule

Agency Operations

Embrace the 50-20-30 Rule

What would happen to your agency if you were abducted by aliens? It seems like a silly question, but bear with me. If you were captive on another planet with no way to reach your team, would your company survive? If the answer is no, then I've got bad news for you. You built a company so you could give yourself a job. When you're caught up in the day-to-day operations of running an agency, it's hard to step back and imagine that the company could ever run without you. But if your absence would cause the agency's AGI to drop massively, you're doing something wrong. Agency owners who stay involved in client work long after they have a strong staff to manage those relationships end up working in their businesses indefinitely. Instead of lifting their heads up to focus on long-term strategies and expansion, they fill their days with client calls and customer service. Maybe you think working on client accounts demonstrates how committed you are to their needs. But what kind of example does this set for employees? You can't grow your company when you're micromanaging client accounts. You're just signaling that you don't trust your team. The more involved you are in client work, the less likely you are to build an agency that someone will want to buy. As the organization stagnates, staff members will leave for agencies where they see growth potential. As an agency owner, you must focus on cultivating big-picture opportunities. You do that by organizing your time around the business's top priorities. The 50-20-30 rule Agency owners should apply the 50-20-30 rule to how they spend their time. Start by allotting 50 percent of your time to [...]

By Drew McLellan|

Do You Know Your Prospect’s Secret Process for Choosing an Agency?
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Do You Know Your Prospect’s Secret Process for Choosing an Agency?

New Business

Do You Know Your Prospect’s Secret Process for Choosing an Agency?

All prospects have a unique approach when selecting an agency -- a “secret sauce” he or she uses to evaluate potential partners. Surprised by this? So were we. We just completed a study in which we talked to 500 CMOs and business owners about their decision-making processes when hiring and firing agencies. Not only did we learn more about what a secret sauce for agency selection is, but we also learned the personal recipes of 92% of respondents. And what we learned will dramatically change the way your agency pitches new clients. Why You Need to Know the Secret Sauce If you don’t know your prospect’s secret sauce, you put yourself at a disadvantage from the start. You don’t know what’s important to your prospect or what the client's hot buttons are, so you never know which wrong step will set off a land mine. Why invest time and effort into a pitch you have no chance of winning? It’s better to know a prospect’s secret sauce and decline the interview than to not know, spend weeks perfecting a pitch, and find out that you wasted valuable business hours. Knowing your prospect’s secret sauce allows you to tailor your message to her needs and avoid the strategies or subjects that will strike you off the list. You’re competing with several other agencies that can provide similar services, and to your prospect, you all look more or less the same. Understanding the secret sauce helps you differentiate your business through a deeper connection with your prospect and, in some cases, through preparation for an unusual vetting process. Discovering the Recipe Some prospects scour LinkedIn and other social networks for agency employees and examine their behavior. Some hunt down former clients [...]

By Drew McLellan|

Why New Business Development Should Never Leave The Top Of Your List
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Why New Business Development Should Never Leave The Top Of Your List

New Business

Why New Business Development Should Never Leave The Top Of Your List

Raise your hand if you’ve used one of these excuses for why you haven’t gotten around to putting a strategy in place for business development: “We grow based on referrals.” “We’re going to hire somebody.” “We’re too busy with our current clients.” You wouldn’t be alone — many agencies make the same gigantic mistake of putting off planning for the future. They run from fire to fire, putting one out just as another is starting. It’s all too easy to delay the agency’s vision for moving forward until another less hectic day. Those excuses might seem justifiable in the moment, but if your agency is going to thrive — not merely survive — you’ve got to prioritize getting a plan in place. It’s a difficult task, but the ROI is huge. Don’t Wait for Disaster. An unavoidable reality of agency life is that it ebbs and flows. New clients sign on, old ones move on, and business continues as usual. But when you have a plan in place to consistently uncover new business opportunities, the ebbs won’t hit as hard. Too many agencies only consider a new business plan when their big, gorilla clients are unhappy or threaten to leave. By that point, it may be too late. It just takes one call from that valuable client to send an agency into a tailspin. You’re left scrambling to find a major replacement for the lost revenue. This is an especially dangerous tactic in the modern business world. It’s getting tougher to find great client prospects and get them signed quickly. The time period from the initial meeting to the moment the client signs the dotted line has stretched out considerably. That process cannot begin after [...]

By Drew McLellan|

Why Getting New Business Doesn’t Have to be a Mystery with Peter Levitan
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Why Getting New Business Doesn’t Have to be a Mystery with Peter Levitan

Evergreen, New Business

Why Getting New Business Doesn’t Have to be a Mystery with Peter Levitan

I don’t care how big or old your agency is — you want to win more new business. If I could bottle business development success — I’d be a billionaire. Honestly – getting new business for your agency is not as mysterious as we make it out to be. There is a methodology that works. But it requires work. That’s why agencies struggle. They wrestle with being disciplined enough to do the work consistently. That’s why I knew I needed to get Peter Levitan on the Build a Better Agency podcast. Peter’s book, Buy This Book, Win More Pitches, is a brilliant read on how to get your agency noticed and pursued by clients you’d love to work with. Peter has spent his career building successful brands, digital technologies, publishing and advertising environments, and highly effective marketing programs for Fortune 500 companies. He has 30 years of experience running Saatchi & Saatchi Advertising Worldwide, his own Portland Agency, and as the CEO of two Internet start-ups. On the podcast, Peter and I talk about truly differentiating your agency, how successful agencies prospect and what you need to do right now to get your new business program in high gear. We also delve into personas and how inbound has changed the agency new business model. You’ll probably listen to this one more than once when working on getting new business. Peter’s straight to the point style and 30 years of success in the field success make for an incredible interview. To listen – you can visit the Build A Better Agency site (https://agencymanagementinstitute.com/peter-levitan/) and grab either the iTunes or Stitcher files or just listen to it from the web. If you’d rather just read the [...]

By Drew McLellan|

Agency owners: Isn’t it time to get a real agency new business program?
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Agency owners: Isn’t it time to get a real agency new business program?

Agency Smarts, New Business

Agency owners: Isn’t it time to get a real agency new business program?

Most agencies believe they don’t have an agency new business program. They say that they their business development strategy just relies on referrals and growing their current clients. And it’s working great. But they’re wrong. They do have one. Here’s how it works. Big client either fires them or notifies them that the account is going up for review. Agency owner wets himself and goes into either a full-blown panic attack or into a catatonic stupor. There’s usually a drink or three consumed. The next day the owner pulls together the leadership team and there’s a flurry of activity to drum up some money. The owner sits in her dark office, putting together “the list” of who will be laid off if the revenue can’t be replaced. The creatives come up with a direct mail campaign and the account service team is tasked with creating or updating the cobweb covered prospect list of about 300 companies. The agency does the new business mad scramble until they either have to lay off some people or score a new account. All of a sudden, they get so busy servicing the clients they have that they don’t have time to keep up whatever new business activity they’d been pursuing. And so the cycle begins again. Want to finally break the chain reaction? Want a business development strategy that you can actually deploy and implement no matter how busy your agency is? You need to create a macro – micro – nano agency new business program. Macro: The macro portion of your agency new business program is aimed at people who have never heard of you or your agency before. There are multiple research studies done with decision makers that hire [...]

By Drew McLellan|