How to Build Your Agency’s New Business Machine Without Over-hiring or Over-automating

When it comes to sales, marketing agencies are at least 20 years behind the most cutting-edge industries. According to a Hubspot survey, 44 percent of agencies don't use a CRM, 42 percent haven't defined their ideal client, and 90 percent describe referrals and word of mouth as their main source for new business. It’s understandable. Historically, agencies were helmed by creatives. In the agency of record era, a competent shop could forge relationships, win several lucrative accounts, and keep them for decades. Ambitious sales activity was often seen as unnecessary or even distasteful. But it’s not the 1980s anymore. Nowadays, with internet-induced competition, industry fragmentation, and low distribution costs, agencies have to hunt. Agencies would do well to heed Peter Thiel’s advice: "Look around. If you don't see any salespeople, you're the salesperson." Thiel was speaking to startup founders, but it’s just as applicable to agency owners, or anyone else in a sales position who might not know they are. Okay, so what are we supposed to do about it? Below are seven lessons that will help get you started. Think Like a Medici Not DaVinci  If you know your history, you might know that The House of Medici was an Italian banking family who rose to prominence in the 15th century and created a humanist environment that empowered numerous Renaissance artists and helped them flourish. There was a dash of skullduggery along the way, but if you can factor that out and build a culture that personifies being a patron to your artists, you’ll be in good shape. However, there’s a twist here. Instead of being a creative organization that’s supported by salespeople, focus on being a sales organization that supports creative work. With [...]