Looking for tips on advertising agency management? Look no further. I just attended a Disney Institute event where I was reminded of Walt Disney's business philosophy. I am paraphrasing here, but basically Walt said, "If you take good care of your employees, they'll take good care of your customers. And that takes good care of your bank account."  In other words -- employees first. Agency owners are so busy with advertising agency management, chasing after new business and putting out fires that it's easy to take the employees for granted.  (Unless they're the ones on fire -- then they occupy all of your attention!) The speed of agency life often gets in the way of an advertising agency owner really focusing on if they're setting up their employees to be successful. Now when I say employees first in advertising agency management -- I'm not suggesting they only work 35 hours, get foot massages at their desks and that you keep the fridge stocked with caviar. We all know that working at an agency is not for sissies -- it's tough stuff. The deadlines can be killer, the clients are demanding and when the work load is heavy -- the days are late and long. All the more reason to create an environment where your employees know that you have their back and you want them to be successful. What does an employees-first agency look like - it has vision/values that defines who they are The agency has a profile of the kind of person who thrives in the agency (hire for attitude, train for aptitude) The agency has a strong sense of its own traditions and heritage and a way to share/teach them to new recruits There's [...]