Here’s why most agencies are leaking revenue (and how to fix it)

Submitted by Ignition (a BABA Summit sponsor)   If you’re running a creative or marketing agency in 2025, chances are you’ve already increased your rates or are seriously considering it. According to new data from Ignition’s 2025 Agency Pricing & Cash Flow Report, 97% of agencies plan to raise prices this year. But pricing is [...]

Do you have a feedback approval clause in your SOWs?

Ahhh, the joys of getting client feedback on time. If anything throws our work out of scope, it's revisions and feedback debacles.  One way to protect your agency and your client's budget is to define the rules of engagement upfront. You'll want to wordsmith this into your style and specific rules, but it's a good [...]

Employee versus contractor — where do they live in your P&L?

This may be one of the hottest debated topics when it comes to agency math.  Many generalist accountants want to include ALL labor expenses in your cost of goods.  Others, want to just include your billable staff in cost of goods and count your non-producers as overhead. All of them are wrong when it comes [...]

Demystifying Business Systemization: Figure out which systems will create the biggest impact in 20 minutes or less.

If you've been in the business world long enough, you know of systems. Perhaps you've read The E-Myth, Traction or another book and are fired up about them. But HOW? Where should you start? You're busy and so enmeshed in everything your business does that even thinking about which processes to systemise first is overwhelming.  [...]

The Mental Health Crisis: What Agency Leaders Can Do To Support Employees

We’re facing a mental health crisis in America. In the last week of June, nearly 11% of over 5,400 U.S. adults surveyed said they had seriously considered suicide within the previous 30 days. If those numbers reflect the larger population, then it’s likely that two or three people on your 25-person team have had similar thoughts. It’s easy to [...]

How To Establish A Work-Life Balance When You’re Working Yourself To Death

As a result of the coronavirus, many employees are still working from home, and some will likely continue to do so until next year. It might have been easy to "temporarily" switch up your schedule and push through at first, but it's been months. When your world has been turned upside down, how do you prioritize your [...]

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