In case you haven’t heard, you are supposed to be a thought leader and your clients are as well. Thought leadership goes by many names — authority, expertise, having a niche, being an expert, etc. But at the end of the day it’s all about having a depth of expertise and sharing it so that [...]
What if I told you that strategic thinking is a mindset that any workplace can nurture and regularly deploy? Your agency is likely brimming with big-picture thinkers, so don’t try to do it by yourself. In this piece I recently contributed to Business 2 Community I discuss ways to teach and empower your team to [...]
By welcoming fear and feedback, you can become a more vulnerable and gracious leader. Here are a few great ways to embrace vulnerability. In this piece I recently contributed to Real-Leaders.com I discuss how leaders can earn their stripes by embracing vulnerability.
When it comes to succession planning, many agency owners think about the eventual closing or sale of their agency. Truth be told, most of you are not really prepping for that day as early or in as detailed a way as you should. You greatly reduce your options when you don’t have a long-range succession [...]
No one is excited to have a difficult conversation with a key team member. But you choosing to avoid that conversation (I initially wrote your inability to have that conversation but we know it’s not really inability) because it’s uncomfortable can cost your agency so much. In today’s super snug employee recruitment/retention environment — you [...]
I’m guessing when you read that headline, you snorted, rolled your eyes, or made a “duh” expression. I know you converse with your employees but do you actually have meaningful conversations? Here’s what I observe in most agencies. You greet employees as you see them during the day You have “as you run by them [...]
It’s a tricky balance: considering your budget and exploring the benefits of “luxuries” like research. But what if you could benefit from the insights research provides without breaking the bank? In this piece I recently contributed to Business2Community.com, I discuss how to do your own research for your agency because if you want to be [...]
You can’t afford to make a snap decision, especially if your revenue took a hit during the pandemic, because the cost of wrong hires is high. In this piece I recently contributed to FastCompany.com I discuss the steps to take if you want to hire for talent—and longevity.
"By prioritizing your people and striking a balance between strong core operations and flexibility, you can set your team up for success, no matter what the new year brings." In this piece I recently contributed to Forbes.com I discuss how to create your business plan for 2021 amid uncertainty.
Agency people are lifelong learners. If you aren’t — odds are you will be “counseled” out of your role if you don’t own the joint and pushed out of the day to day, if you do. We can’t afford to stop learning in our world. It’s simply changing too quickly and to keep up, we [...]
