Agencies Should Solve Thorny Problems, with Gareth Kay.

By |May 30th, 2016|

Episode 34:

Gareth Kay is a strategist by trade. He’s co-founder of Chapter, a creative business partner dedicated to solving the wicked problems facing pioneering businesses. Prior to setting up Chapter, Gareth was Chief Strategy Officer and Partner at Goodby, Silverstein and Partners and the Head of Planning at Modernista! In his decade in the US, Gareth has led strategy on brands including Google, Cisco, TD Ameritrade, the NBA, General Motors, the Bill and Melinda Gates Foundation. and (RED).


What you’ll learn about in this episode:

  • Gareth’s decision to venture off and start Chapter
  • What makes Chapter truly unique
  • How to build a business model and hire employees when the work you do is very diverse
  • Becoming a client’s partner through absolute transparency
  • How to generate new business when you’re in the project based business
  • Creating ideas and solutions vs creating “stuff”
  • How Chapter develops and retains its staff
  • The importance of transparency with your employees
  • How Gareth’s perspective has changed since making the jump into ownership
  • Things agencies can do to move away from widget sales to selling ideas and problem solving


The Golden Nugget:

“The biggest mistake is to try to have every skill set under your roof.” – @garethk Click To Tweet


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Ways to Contact Gareth Kay:

We’re proud to announce that Hubspot is now the presenting sponsor of the Build A Better Agency podcast! Many thanks to them for their support!

About the Author:

For almost 30 years, Drew McLellan has been in the advertising industry. He started his career at Y&R, worked in boutique-sized agencies and then started his own (which he still owns and run) agency in 1995. Additionally, Drew owns and leads Agency Management Institute, which advises hundred of small to mid-sized agencies on how to grow their agency and its profitability through agency owner peer groups, consulting, coaching, workshops and more.

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