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4 Questions You MUST Ask To Uncover Your Prospect’s Needs

The tone and outcome of the sales conversation are set into motion by how well you uncovered your prospect's needs early on. It’s impossible to adequately sell if you don’t even have a clear understanding of what your prospect needed in the first place! While that sounds like a no-brainer, many sales pros rattle off their list of differentiators and wait for the prospect to be impressed instead of asking clear, concise questions and listening to their responses actively. There are two types of need you can uncover during these interactions: aspirational needs and frustration needs. Aspirational needs include things that the prospect wants and does not yet have. Frustration needs are born out of the pain points the prospect is experiencing with their current solution that they’re looking to solve. Uncovering your prospect's needs is simpler than you think Believe it or not, the four key questions that drive the uncovering the prospect's needs portion of the sale are pretty simple. The first three should be answered by the prospect and the last one, which may be the most overlooked, should be answered by none other than you! So, let’s dive into the four questions you must ask to uncover your prospect's needs. 1. What do they need? Straightforward, right? So many sales pros tell leads what they need instead of asking the lead what they think their needs are. If you believe in your product or service and if you know it like the back of your hand; it’s easy to assume that your prospect knows they need it. But you need to ask thoughtful questions to see where they are at. You don’t need to bury the question here; you can simply [...]

By |October 18th, 2018|

Do You Know Your Prospect’s Secret Process for Choosing an Agency?

All prospects have a unique approach when selecting an agency -- a “secret sauce” he or she uses to evaluate potential partners. Surprised by this? So were we. We just completed a study in which we talked to 500 CMOs and business owners about their decision-making processes when hiring and firing agencies. Not only did we learn more about what a secret sauce for agency selection is, but we also learned the personal recipes of 92% of respondents. And what we learned will dramatically change the way your agency pitches new clients. Why You Need to Know the Secret Sauce If you don’t know your prospect’s secret sauce, you put yourself at a disadvantage from the start. You don’t know what’s important to your prospect or what the client's hot buttons are, so you never know which wrong step will set off a land mine. Why invest time and effort into a pitch you have no chance of winning? It’s better to know a prospect’s secret sauce and decline the interview than to not know, spend weeks perfecting a pitch, and find out that you wasted valuable business hours. Knowing your prospect’s secret sauce allows you to tailor your message to her needs and avoid the strategies or subjects that will strike you off the list. You’re competing with several other agencies that can provide similar services, and to your prospect, you all look more or less the same. Understanding the secret sauce helps you differentiate your business through a deeper connection with your prospect and, in some cases, through preparation for an unusual vetting process. Discovering the Recipe Some prospects scour LinkedIn and other social networks for agency employees and examine their behavior. Some hunt down former clients [...]

By |July 10th, 2017|
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