Are you inspiring tenacity?
One of the truths I have discovered about agency owners is that they are a tenacious bunch. You simply will not quit. It's one of your super powers and you can instill it in your team as well. For more information about Drew McLellan or Agency Management Institute – visit http://www.agencymanagementinstitute.com or check out the podcast – Build A Better Agency available at all the usual podcast host locations. Watch »
Does your work pattern serve you?
Is the way that you or your agency team members work actually the most productive and effective? What would happen if your team had a deeper connection and commitment to each other? For more information about Drew McLellan or Agency Management Institute – visit http://www.agencymanagementinstitute.com or check out the podcast – Build A Better Agency available at all the usual podcast host locations. Watch »
Assumptions vs. Expectations
One of the truths that often bites us agency owners in the rear is the old adage about what happens when you make assumptions. And yet -- we do it far more often than we'd like to admit. I think that's because we (and our team) does not have a clear understanding of the difference between an assumption and an expectation. For more information about Drew McLellan or Agency Management Institute – visit http://www.agencymanagementinstitute.com or check out the podcast – Build A Better Agency available at all the usual podcast host locations. Watch »
Employee Tenure
Every agency owner dreads when a valued employee gives notice. But it's an inevitable part of our business model. What is a reasonable tenure you should hope to get from each employee? Watch »
Why timesheets matter
As an agency owner you want to avoid storms that rock your agency. One of the most predictable causes of storms in your shop is your timesheet policy and habits. Timesheets today have very little to do with billing and everything to do with asset management. Without them you have no way of knowing if your agency is performing efficiently or effectively. Watch »
How well do you know your team?
As an agency owner you know that your most valuable asset is your team. Understanding them as individuals and helping them understand each other so they work well together is vital to your agency's long term success. So how do you make that happen? Watch »
Building an Agency Alumni Club
Would you, as an agency owner, like a consistent pipeline of amazing future employees? Of course you would -- we all would! One way to accomplish that is to create an alumni club. Watch »
The Rock Star vs. Super Star employee
We tend to assume that the way we reward and get the most from our best employees is to promote them. For some -- that may be the right choice. But it depends on if they're a rock star or a super star. Watch »
Unlimited PTO for agencies
Many agency owners freak out when I suggest they consider unlimited PTO but after implementing it in many agencies over the course of a decade, I can tell you -- the upside far outweighs your often unfounded fears. Like all things -- it's all about the details. Watch »
The importance of face time
Drew McLellan, CEO of Agency Management Institute, offers a weekly agency management tip to agency owners. Watch »
