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Unapologetically You
Small to mid-sized agencies spend a lot of time apologizing for their size. You need to get over that. Watch »
Timesheet Refreshers
Timesheets (although we hate them) are a foundational tool for running a profitable agency. And yet, we set up our employees for failure in terms of doing them accurately. Here's how to help them get it right. Watch »
Don’t leave your family in the dark
Life is unpredictable, which is why we need to be prepared. Your family and your leadership team need to be ready to step in if something leaves you unavailable, short or long-term. Don’t leave them in the dark. Watch »
Your Final Bow
In our succession work we find that agency owners who are ready to exit their agency actually have no idea how they want to exit. This is too important of a moment for your team, your clients, your family and for you to let it be decided by chance or in haste. Now is the time to begin thinking about it. Watch »
Track It All
Timesheets. There may be nothing hated more in our world. Many agencies and agency owners look for a way to avoid doing them or doing them with some sort of shortcut built in. Sadly, they're missing the point. Timesheets are one of the cornerstone data points for your agency. If you do it right. Watch »
Plan in five year increments
Agency life is often so hectic and fast-paced, we can barely keep up. But if we don't do some long-term planning, we can be caught off guard and with few options. Watch »
Coach Up or Coach Out
When it's been so brutal to hire team members, it's tempting to tolerate mediocre performances but the price you pay is going to be way more than you're willing to endure. Watch »
Are you getting enough paydays?
Most agency owners are underpaid. Are you missing out on some of the ways you can compensate yourself as an owner? Watch »
Improvement Plan
For many agency owners, giving team members constructive feedback, growth goals, and course correcting bad habits and behavior is not easy. That's partially because we often do the work that the employee needs to do. Watch »
Narrow Enough
The conversation about niching always brings up the question -- can an agency's niche be too narrow? Watch »
