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Search results for: agency management

How agency owners can reclaim their life with Scott Beebe

[easy-social-share buttons=”facebook,twitter,google,linkedin,mail” counters=1 counter_pos=”topm” total_counter_pos=”leftbig” style=”icon_hover”] I don’t believe in life/work balance. When I was a kid, my “work dad” would come home from the bank in his three-piece suit and he’d go upstairs and my “home dad” would come downstairs in jeans, looking for his martini and the download of our day while my mom cooked dinner. Sounds very Leave it to Beaver, doesn’t it? It really was. My dad didn’t have a computer or a cell phone. I can remember the only time the office called him at home – the bank building was on fire. But other than that – there was complete separation of work and home life. We do not have that luxury. At best, we can strive for life/work blend. Our personal lives will seep into the work day and our work will seep into our personal time. But for many agency owners, what that translates to is that you are always on and always working. That’s not only unhealthy for you but it’s unhealthy for your business. You simply can’t grow your agency if you have to do everything that’s mission critical. That’s the conversation I wanted to have with Scott Beebe who is a strategist, teacher, and business coach for My Business On Purpose. He is also the host of the Business on Purpose podcast. Scott is all about about liberating small business owners from the chaos of working in their business and helping them get their lives back by being really clear about what their business is about, what they want to get out of the business, where they have unique opportunities to contribute to the business, and where they need to get out of the [...]

March 5th, 2018|

Differentiate your agency with your distinct POV with Derrick Daye

[easy-social-share buttons=”facebook,twitter,google,linkedin,mail” counters=1 counter_pos=”topm” total_counter_pos=”leftbig” style=”icon_hover”] It doesn’t matter if I’m wearing my agency owner hat or my AMI hat, branding is one of the topics that I always love to talk about. It’s one of the few things in our world that has stayed consistent. It’s very difficult today to survive and thrive if you are indistinguishable from your competitors. I know many of you spend a lot of time and energy developing brands for your clients but struggle when it comes to articulating your own brand in a way that is easy to grasp and actually is distinct. When I think about brand, Derrick Daye, one of the preeminent thought leaders in branding for the last ten years or more comes to mind. You may be familiar with Derrick; in 2006 he launched a website called Branding Strategy Insider. Back in the day it was a blog about branding, and today, it still functions that way, but for many people, it’s a branding bible of sorts. Derrick and his team use real examples and case studies to teach the art and science of brand. It was also the launching pad for Derrick and his company, The Blake Project. It’s where they launch research around branding, and dissect the best brands and what they’re doing. It’s a great resource for agencies and client side professionals to learn about cutting-edge thinking when it comes to branding. My conversation with Derrick was all about what he’s learned about defining and building brands like the White House Press Corps, Coca-Cola, and the National Parks of New York Harbor, when they were trying to re-think the Statue of Liberty and how it could continue to be an icon [...]

February 12th, 2018|

Agency owner/leader webinar: Tax law changes 2018

This webinar was originally recorded in early 2018 and features the expertise of CPA Eric Levenhagen who works with many AMI agencies. https://agencymanagementinstitute.com/wp-content/uploads/2018/01/2018-01-29-11.57-The-New-Tax-Law-and-what-it-means-for-agencies.mp4   The deck (click to download)  

January 29th, 2018|

Six Ways To Dramatically Improve Your Agency’s Content

During a recent podcast, my guest, C.C. Chapman, made a rather blunt statement about agency content creation. His assertion? Every day, agencies violate the “speak human” mantra. Instead of treating potential and current clients respectfully, they throw out acronyms and gibberish, making readers scratch their heads and ultimately turn away. And we have the audacity to wonder why clients are tuning us out. To be sure, Chapman is the no-nonsense, straight-shooting author of books such as Content Rules and Amazing Things Will Happen. In this case, he's also brutally correct. If agencies want their content to have punch and traction, they need to stop writing for each other and begin writing for people who aren’t enmeshed in agency jargon. In other words, it’s time to wipe the slate clean and start creating content your clients can actually appreciate. Differentiate, for goodness’ sake. What separates one agency from another? It’s not all the bold logos or shiny websites — every agency has those. Instead, it’s the culture and brand, the community of individuals who make up the agency. To truly distinguish itself, agencies have to define their uniqueness. Are they playful? Outdoorsy? Musically inclined? These are the differentiators that matter. When a prospect has to choose between three relatively similar agencies, chemistry counts. Where does content come into this picture? Most clients do their homework online by examining digital footprints. According to Demand Gen Report, roughly half of all clients will read no fewer than three content pieces before contacting a prospective agency. Besides, marketers recognize and respect smart content. According to a survey by LinkedIn, nearly three-quarters of marketers have a content strategy for their businesses, allocating as much as 46% of their budget to content marketing. If an agency’s web presence [...]

January 17th, 2018|

What your agency needs to do to compete digitally with Duane Melius

[easy-social-share buttons=”facebook,twitter,google,linkedin,mail” counters=1 counter_pos=”topm” total_counter_pos=”leftbig” style=”icon_hover”] Duane Melius has worked eight years in journalism, social enterprise, and media production in London and over six years across Southeast Asia in a digital agency environment. He’s previously had clients in banking, automotive, food & hospitality, FMCG, entertainment, and more, and those clients have been both B2B and B2C. He has millions of dollars of Digital campaign experience. Duane specializes in growing teams that use digital channels to reach niche and mass audiences with ROI-enabled campaigns, activities, and retainers.     What you’ll learn about in this episode: The challenges traditional agencies are facing in going digital Why you need to use digital in your personal life to be able to sell it (and why your team needs to do the same to create great digital content) The importance of mastering the area of digital your agency has as its core competency while keeping familiar with other areas Staying on top of what’s new in digital Qualities that make for great digital employees Using reporting to show your clients how your digital efforts are improving Ways to interview for new digital skillsets that you don’t have inside your agency yet Using a multi-step approval process to make sure mistakes don’t get made with digital content Making the content approval process easier on clients — especially when there is compliance involved The good and the bad of digital tools (and why there’s often more bad than good, especially with social media) Why clients might start to take their social media in-house and what agencies can do to stay invaluable Unlocking the competitive advantage which exists within your people The Golden Nugget: […]

January 15th, 2018|

The new tax law and how it impacts agency owners with Eric Levenhagen

[easy-social-share buttons=”facebook,twitter,google,linkedin,mail” counters=1 counter_pos=”topm” total_counter_pos=”leftbig” style=”icon_hover”] As soon as I heard the tax law had passed, I made one call – to Eric Levenhagen, my personal tax advisor who has helped me craft my own tax strategy for years and today works with many agency owners across the country. I had two questions for him: 1) How do we need to alter the tactics we’ve been applying for my businesses and 2) Will you be on my podcast and help my listeners understand how the tax laws will impact them? As you’ll hear, we got right to the heart of the matter and spent the entire episode talking specifics about how we can take advantage of the new law and what we’re going to have to shift because it’s no longer advantageous or possible. I hope you’ll listen and walk away feeling like you have a better handle how the new tax law is going to impact your agency and your personal finances. Eric Levenhagen founded ProWise Financial Coaching (formerly known as ProWise Tax & Accounting) in 2005. Eric’s mission is to perform a comprehensive service for his clients, unlike any other firm out there, and help clients lead a life of financial abundance. Eric is both a Certified Public Accountant and a Certified Tax Coach who integrates both disciplines into a holistic, client-centered approach towards maximizing his clients after-tax income and wealth. Outside of the office, Eric enjoys spending time with his wife and kids. His hobbies include reading, following college and professional football, and music. Finally, Eric is an aspiring traveler and hopes to be able to take his family many places around the world someday.     What you’ll learn about in [...]

January 8th, 2018|

Use your agency profits to invest for retirement with Drew McLellan

[easy-social-share buttons=”facebook,twitter,google,linkedin,mail” counters=1 counter_pos=”topm” total_counter_pos=”leftbig” style=”icon_hover”] Drew McLellan is the CEO at Agency Management Institute. For the past 23+ years, he has also owned and operated his own agency. Drew’s unique vantage point as being both an active agency owner and working with 250+ small- to mid-size agencies throughout the year gives him a unique perspective on running an agency today. AMI works with agency owners by: Leading agency owner peer groups Offering workshops for owners and their leadership teams Offering AE bootcamps Conducting individual agency owner coaching Doing on-site consulting Offering online courses in agency new business and account service Because he works with those 250+ agencies every year — he has the unique opportunity to see the patterns and the habits (both good and bad) that happen over and over again. He has also written two books and been featured in The New York Times, Entrepreneur Magazine, and Fortune Small Business. The Wall Street Journal called his blog “One of 10 blogs every entrepreneur should read.”     What you’ll learn about in this episode: Agency ownership is challenging – be sure you maximize the benefits as well Get real about your compensation – chart out all of the ways the agency compensates you with pre-tax dollars for things you’d spend post tax dollars on otherwise All of our compensation isn’t monetary. You also have other amazing benefits and perks that come with owning the joint Putting your agency at the core of your retirement plan — even if it doesn’t sell (most don’t) Building your wealth outside your agency while you still own it The danger of leaving too much of your own money inside the business Ways to invest your agency [...]

December 18th, 2017|

How to Market Your Digital Agency

Understanding how to market your digital agency is a common issue plaguing new agency owners. Entering into a new space isn’t easy, whether by a conglomerate or a brand new startup. Take Uber, for example: The ride-sharing company has taken a foray into the world of food delivery, and the service — which, according to The New York Times, is available in 120 markets worldwide — sometimes earns more than Uber’s original offering. The company reported in July that the new service, called UberEats, was already profitable in 27 out of 108 cities in which it operates. Uber’s newly appointed CEO and executive team are optimistic that the food branch will increase growth and revenue. So how can startups emulate Uber’s successful new offering when entering into already tightly packed spaces like food delivery? Entrepreneurs should get to know their audiences — before even reaching out. There’s no way a startup can attract its target audience if it doesn’t know who those people are and what they want. But edging successfully into nearly saturated spaces, as Uber did with food delivery, requires entrepreneurs to think outside the box. Differentiators don’t need to come from out of left field, but they should be subtle and thoughtful differences that meet customers’ needs and delight them. When Marketplace Homes, for example, first made its way into the $117 billion real estate industry, its founders decided to narrow the company’s target audience to new construction in their home city, Detroit. The founders also identified their ideal customers as people with homes for sale who would be trading up to larger houses. By targeting thousands of customers instead of millions (or even billions), Marketplace Homes ended up selling the most [...]

November 29th, 2017|

Your agency owner wants you to be successful

I got an email from an AE who had attended one of my workshops.  She was frustrated because her client called her boss (the agency owner) directly about an issue.  She felt like the owner undermined her role with the client by taking the call and not including the AE in either the conversation or the solution. Here’s what I said: This is a great example of something you should talk to your boss about.  Explain to him that you want to be your clients’ go to resource and ask him for his advice on how to make that happen.  Also — ask him to help you establish your credibility with the clients by either suggesting they speak to you or at least saying “let me dial <AE’s name> in on this call so we’re all on the same page” or something like that.  But it sounds like you have some work to do, in terms of really earning your client’s trust and confidence. It takes time — you don’t get it automatically and it’s easy to lose.  Here are some ways you can accelerate the process: Over-communicate proactively (have a regular rhythm of updates etc. so they can count on them) Anticipate future issues, challenges and opportunities and talk to the client about them (ideally on a weekly or bi-weekly call) in a heads up fashion rather than a “this is screaming down on us” thing Spend more time with the client/on site if you can.  Nothing is better than face time Get smarter about the industry and share that knowledge Be über responsive.  Their emergency is your emergency.  They want to feel like your only client, even though it’s not your reality Get [...]

November 27th, 2017|

Why Your Agency Should Implement a Value Added Marketing Strategy with Sam Mallikarjunan

Our job as an agency is to provide value to our clients and help them woo and win their best potential customers. After all, marketing, according to Peter Drucker, is about understanding the customer so well that the product or service fits him and sells itself. Value added marketing is one way to do exactly that. Agencies are under the same gun – we have to be able to demonstrate value. But the game has changed and many agency owners are trying to re-tool their shop in today’s new selling environment. That’s why I knew I wanted to interview Sam Mallikarjunan, Marketing Fellow and Head of Growth at Hubspot Labs. Sam teaches advanced digital marketing at Harvard and has insight into how successful agencies are selling today and keeping clients by defining and delivering value. Sam will encourage you to roll up your sleeves and really dig into your client’s business so you can help them make sense of all the information that is out there today, understand what needs to be done with and how to measure that information and be a driving force to get it all done. Join Sam and I as we discover all the ways you can provide value to your clients and your own shop with: The way the internet has changed selling so that there’s almost too much information How salespeople can help consumers sift through the breadth of information out there Structuring sales calls so they’re all about asking the buyers questions about their business The power of inbound: competition where no one else is competing Learning to say no to bad revenue Why you need to build buyer personas -- both for your ideal customers and [...]

November 23rd, 2017|

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