What Employees Want Most
We surveyed almost 1,000 agency employees to find out what made them sticky or not, in terms of choosing to stay with a specific agency. Turns out there was one overwhelming reason to stay.
Simple Status Reports
Are you clients micromanaging your AEs? Are you getting a sense of discontent or worry from your clients? There's a simple reason why...and a simple fix.
Are you a wonderbread factory or an artisanal bakery revisited with Drew McLellan
As we continue the push into a post-pandemic world, many agencies are taking a hard look at how they approach business and what they want this new future to look like. Many are implementing long-term changes inspired by what the last 18+ months has taught them. Others have been inspired to make changes toward a more focused vision. Success with these changes starts with becoming crystal clear on what kind of agency you want to be. […]
Trust Your Gut
If there is a mistake I see agency owners make time and time again, it's that they talk themselves out of listening to their own best instincts. Your gut is right 99% of the time and there's a huge cost when you ignore it.
The t-shirt philosophy episode with Drew McLellan
Whenever I fly, I wear a t-shirt that says “Be Good To People.” It’s a simple message that I sincerely believe in but the response to the shirt, especially during the pandemic, has been something I wasn’t expecting. It has inspired people to quite literally reach out and touch me with a pat of gratitude for the reminder. […]
You Need To Look Forward to the Next Chapter
We do a lot of work with agency owners who are in the process of selling their shop (often to members of their own team) and one of the critical elements of success is the selling owner's head space and plan for the future. Here's my thoughts on how to navigate this complex time.
How have you build your owner’s comp?
I think most agency owners focus on the wrong parts of their own compensation. There's so much more that you could be taking home....
Getting Over Your Stage Fright
One of the realities of being an agency owner is that we often need to be front and center. It might be speaking at an industry event or shooting a video series. Believe it or not -- I was anxious about starting to shoot video. (It's the face for radio thing...) but I found a workaround that worked like a charm.
Made In Fear
Fear based decision-making is an easy trap to fall into, especially right now. But it is a slippery slope that can get an agency into trouble in a hurry. It takes courage to lead every day. But it particularly takes courage on the days when difficult decisions need to be made. How adept are you and your leadership team at avoiding making decisions from the wrong place?
Utilization Issues
You spend an incredible amount of time and energy on client work. So why can't you bill it all? What happens between the timesheet and the invoice? Solving this problem means a serious boost in the bottom line. I have some thoughts....
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