Doing tough conversations well
You can't avoid it. You need to have difficult conversations with your agency employees. And they need to have tough conversations with each other and with you. There are some tips and tools that can help those conversations go smoothly and build trust and confidence among your team. Watch »
Improve Your RFP Odds
Want to give yourself a huge advantage next time you respond to an FRP? Here's a hack that always wins big. Watch »
Give Your Goals A Fighting Shot
You have big things to accomplish, so how do you give yourself the best shot at getting them done? Try these tips to make sure you get them over the goal line. Watch »
Catching Them Doing It Right
Your team craves recognition, praise, and confidence from the agency's leaders and there's a way to make sure they get plenty. Watch »
How Will You Sharpen Your Saw?
Agency owners invest a lot of time and money on the professional development of their team. But...how are you staying current, inspired, and relevant? Watch »
Don’t Get Stuck In A Rut
We start something and it goes well. Pretty soon, it's an established pattern. But when does that successful pattern turn into a rut that somehow we think we can't escape? Watch »
Your Bonus Is An Entitlement
Most agencies do not have year-end bonuses, they have year-end entitlements. There is a way to fix that issue. Watch »
Capable and Accountable
There's a one-two punch when it comes to working with our team. All too often... we miss one of the two key elements to supporting our employees to be the best versions of themselves. We need to hold them both capable and accountable. How are you doing on that front? Watch »
Your Big Bet
As you go into your strategic thinking for 2022, I’d like to suggest a big question — where should you place your bets for the coming year? What’s worth the gamble? Watch »
The Biz Dev Hand Off
For many agencies, the handoff between whoever has landed the business and the AE that is actually going to service the account day-to-day is a critical moment. How do you know when the time is right? Watch »
