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Your Biggest Retention Mistake
Want to keep your rock star team members? Then don't follow in the footsteps of most agency owners and make this all too common mistake. Watch »
Will your clients grow?
60-70% of an agency's net new revenue should come from existing clients. But our clients are not going to grow their business with us without some help from us. Are your AEs ready to grow their book of business? Watch »
How Will You Sharpen Your Saw?
Agency owners invest a lot of time and money on the professional development of their team. But...how are you staying current, inspired, and relevant? Watch »
Don’t Get Stuck In A Rut
We start something and it goes well. Pretty soon, it's an established pattern. But when does that successful pattern turn into a rut that somehow we think we can't escape? Watch »
Your Bonus Is An Entitlement
Most agencies do not have year-end bonuses, they have year-end entitlements. There is a way to fix that issue. Watch »
Capable and Accountable
There's a one-two punch when it comes to working with our team. All too often... we miss one of the two key elements to supporting our employees to be the best versions of themselves. We need to hold them both capable and accountable. How are you doing on that front? Watch »
Your Big Bet
As you go into your strategic thinking for 2022, I’d like to suggest a big question — where should you place your bets for the coming year? What’s worth the gamble? Watch »
The Biz Dev Hand Off
For many agencies, the handoff between whoever has landed the business and the AE that is actually going to service the account day-to-day is a critical moment. How do you know when the time is right? Watch »
Wrap the News
The reality of agency life is that it's a mix of good news and bad and as leaders, we have to communicate both to our team. How do you effectively deliver bad news in a way that doesn't leave a bad taste in everyone's mouth? Watch »
Goo Goo Clusters
Nashville is known for its Goo Goo Clusters. Disney World is known for Mickey Mouse. What is your agency known for? Do you have a visual symbol or something memorable that your clients and employees can't help but talk about. Jay Baer has taught us about Talk Triggers. What's yours? Watch »
