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How to Use Voice Controlled Devices to Drive New Business Development

Voice controlled devices (VCDs) like Alexa, Google Home, and Siri are exploding in the marketplace. There is no sign that the trend toward voice search and assistance is slowing down, and I’m here to assert that this trend can be advantageous to agency business development. As a matter of fact, I believe strongly that voice represents that next opportunity, that next patch of fertile ground where you can plant your flag. The opportunity for business development with voice controlled devices is big—huge even. Let’s do a quick dive into the data on VCD usage and where it’s headed. Then I will share what I consider the four top new business development strategies around voice. These are great to use in building your own business, and also strategies you can easily employ with clients. Voice is Getting Louder The market for VCDs is exploding. Echo and Echo dot were the best selling items last year for Amazon, which makes them the biggest seller on the biggest online retail platform. That’s big. In addition, once purchased, these items are frequently used. Google did a study that found 72 percent of people who own a voice-activated speaker or a smart speaker report that the devices are a regular part of their daily routine. Voice Controlled Devices are Doing More Last I checked, the Alexa Library is 30,000 skills, so 30,000 pieces of software that you can install into your Echo and then ask Alexa to do certain things for you. Google Home's library is less than 1,000. So in the assistance space, Alexa wins. But obviously, just like everywhere else, Google dominates voice search. Even more to the point, voice is on its way to becoming the default [...]

10 Tips for Planning Your 2018 and 2019 Agency New Business Activities

A finely tuned agency new business plan requires preparation and planning. Here are ten tips for planning a better, more successful agency new business effort: 1. Distinctly position your agency Some agencies try to be everything to everyone, or so their positioning would have us believe. As a service provider, that’s an understandable position to take, but it dilutes your offering when a prospective client comes along with specific needs (which is, really, all of them). The ability of an agency to differentiate itself begins with a compelling agency positioning. You don’t have to be so hyper-specialized as to become irrelevant for most AOR searches, but small tweaks in the way you talk about your agency can make a big difference in how you’re perceived. A great historic example was Kaplan Thaler Group’s “We make unknown brands famous. Make famous brands icons. And create ideas that become part of our culture.” Start with a philosophy that’s true to your work and style, and infuse that into everything else: work processes, interaction processes, and ultimately a positioning statement. 2. Focus on business issues This one is so obvious, yet so often forgotten in the rush to talk up your agency. Business issues should be an undercurrent to, if not the outright focus of, any conversation with a prospective client. Even if the client’s not willing to share all issues outright, there are ways to make the conversation more about them than you, and better yet, to show how you’re the solution they need. The successful matchup of client needs and agency offerings begins with an agency’s ability to draw explicit connections between the two. 3. Highlight service The importance of outstanding service delivery can’t be overlooked. [...]

4 Questions You MUST Ask To Uncover Your Prospect’s Needs

The tone and outcome of the sales conversation are set into motion by how well you uncovered your prospect's needs early on. It’s impossible to adequately sell if you don’t even have a clear understanding of what your prospect needed in the first place! While that sounds like a no-brainer, many sales pros rattle off their list of differentiators and wait for the prospect to be impressed instead of asking clear, concise questions and listening to their responses actively. There are two types of need you can uncover during these interactions: aspirational needs and frustration needs. Aspirational needs include things that the prospect wants and does not yet have. Frustration needs are born out of the pain points the prospect is experiencing with their current solution that they’re looking to solve. Uncovering your prospect's needs is simpler than you think Believe it or not, the four key questions that drive the uncovering the prospect's needs portion of the sale are pretty simple. The first three should be answered by the prospect and the last one, which may be the most overlooked, should be answered by none other than you! So, let’s dive into the four questions you must ask to uncover your prospect's needs. 1. What do they need? Straightforward, right? So many sales pros tell leads what they need instead of asking the lead what they think their needs are. If you believe in your product or service and if you know it like the back of your hand; it’s easy to assume that your prospect knows they need it. But you need to ask thoughtful questions to see where they are at. You don’t need to bury the question here; you can simply [...]

The New Business Development Strategy: Turn Your Efforts Upside Down

Agencies everywhere are finding new business development to be a greater and greater challenge. And, unfortunately, the business development strategies of most agencies are destined for failure. 1.  Unattainable growth rates are often needed to achieve agency growth objectives 2.  The investment required and the low odds of winning pitches is debilitating 3.  The stress on organic growth is intense and rarely achieved 4.  Too much reliance is placed on a small group of senior “sellers” 5.  Difficulty “standing out” in pitches leads to expensive, wasteful theatrics 6.  Cold calling experiences are generally unsuccessful and de-motivating If you experience some of these challenges, your team is not alone! Most agencies face these challenges – hence an opportunity exists to re-invent the industry’s new business development strategies. The Problems with Agency New Business Development Strategies Today Most agencies approach new business development in a three step fashion that is fundamentally flawed: 1) Competitive Pitches and Reviews These are by far the biggest area of focus for most larger agencies. Reviews get most of the business development resources – in people, focus and money. Reviews, however, can be a fools’ paradise: you must make it through the questionnaire stage against a dozen other agencies just to be a finalist (1 in 12 odds) – and then, upon becoming a finalist, the odds are generally only 1 in 4 that you will win. If you do the math, there is a 2% chance of being awarded the business at the time you receive the questionnaire. There must be a better strategy! And yet, while this is such a bitter place to invest – because many of the largest accounts are awarded through a review – it is easy [...]

9 Steps to Picking a Niche for Your Digital Agency

As a digital agency owner, you probably tell your clients all the time that they need to refine and focus in on their service or product offerings. But have you applied the same logic to your own digital agency? Finding a niche for your digital agency allows you to connect with your prospects and deliver a unique selling proposition that speaks directly to them. To make this connection with a prospect on the first impression though you must have clear and targeted messaging. If you’re trying to tell ten different stories and appeal to ten different audiences, then you’ll lose them all. This is why you’ve never seen an Asian-Italian-Greek-Burger-Smoothie fusion restaurant. Sounds silly when you think of it like that. So why then are you and your digital agency trying to help so many people, in so many different industries, by providing so many different services? Instead of focusing in on on being really good at one thing and developing a killer value proposition along the way, you’re spreading yourself too thin. Find a niche for your digital agency now. Every day you waste, the competition is getting more focused, more precise, and more skilled at the niche you could be in. However, it’s important to pick the right niche, one that provides enough opportunity for new business without being oversaturated. You need to be able to carve out a unique section for your agency and there needs to be a demand for it. Follow the nine steps below to find your digital agency’s perfect niche and start growing your agency today. 1. Find a niche that is digitally friendly Is the industry digitally friendly? A lot of industries have done as little as [...]

Podcasting For Advertising Agencies: How to Win New Clients, Part II

This is part II in a series on podcasting for advertising agencies. Read part I here, then come back and join us for part II. Earlier this week, I shared with you why and how podcasting for advertising agencies can help you win new clients. I even shared with you how to line up stellar guests (and new business prospects!) for your podcast. If you followed my advice, you've likely got some podcast guests waiting in the wings now. So, you might be wondering: Now that I have podcast guests, what do I talk about with them? I think the real question here is: how do I turn this interview into a sales/partnership conversation. I’ll get to this. For the interview itself, though: Rule #1: Serve the audience. It needs to be something your core audience will actually find interesting. So, you can talk about that. But the benefit of an interview, is that your guest is the content. Be curious about what they do, their story, and treat it like a conversation so you bring out the best in them. Aside from that, the topic of conducting a great podcast interview is for another post entirely. I won’t get into it here. It is 80/20 though: you can extract the vast majority of value from a guest simply by asking them questions like you would ask someone at a dinner party. But serve your audience: what do they want to learn about from your guest? You will probably find the same questions you have in your mind, are the same your guests have in their minds. Ask those questions. Remember, your guest is the content—you’re just facilitating. What’s important is that you don’t launch [...]

How to Grow a Digital Marketing Agency: Podcasting For Advertising Agencies

If you’re looking for information on how to grow a digital marketing agency, you’re in the business of relationships. Relationships = partnerships, (and therefore sales). The more conversations you have with the right people, the better your business will be for it. If we disagree on this, you may not derive much from this article… If we agree, however, read on! Imagine if you had a way to get a meeting with anyone you wanted to, and build a genuine value-driven relationship with them? At scale. A Tier 1 potential client. A great referral partner. An influencer who could promote you to their audience. What would that do for your agency? In this post, I’m going to detail the exact process for building those relationships at scale, in a very short amount of time, by using a channel that is massively under-utilized by agencies – podcasting for advertising agencies. Podcasting can be the key to how to grow a digital marketing agency. Podcasting For Growing a Digital Marketing Agency It won’t go into detail of how to properly launch a podcast – that’s another post entirely (or you can see this free video workshop here). So with that, let’s get into it. But first, to dispel some myths: Don’t I need to build an audience over 6-12 months before I see results from podcasting? Short answer: no. When most people think of the benefits of podcasting, they think of the primary content marketing benefit. Build an audience of listeners, provide valuable content, give away free education and build trust in the eyes (or ears) of your listeners. Eventually you will get leads, and those leads will be great leads, because they feel like they already [...]

How Agencies Can Execute on Strategic Selling

“I hate selling.” I hear that so often from agency owners and agency leaders. I especially hear it from junior agency staffers. I think the key to solving this problem is moving away from “I hate selling” and moving toward “I love helping others succeed.” My years of agency experience have taught me that the most successful agencies have a specific mindset. They have embraced the art of being the very best at understanding their clients and have a deep desire to make their lives easier and better. The agency business is a relationship business; it’s about putting the needs of your client front and center. Your success is based on their success. Their good days are your good days; and conversely, their bad days are your bad days. So, if agency success is about building great relationships, I would pose to you that for agencies, executing on strategic selling is very much like dating. If that’s the case, then imagine thinking of the prospect the same way you think about a prospective date - that person you’ve wanted to date for oh, so long. As you get ready to make the ask… what’s first? The answer: the first thing is understanding the prospect. Strategic Selling Requires Understanding the Prospect First and foremost, remember that you must think about this from their viewpoint – the viewpoint of the prospect. What’s on her mind and how has the landscape changed since the last time she looked for agency services? Budget and headcount pressures are enormous in most companies today There are heightened expectations that marketing supports sales – it’s no longer enough to simply produce great creative Sales and revenue are typically the top marketing success [...]

The Most Important Principle of New Business Pitching

I learned the most important lesson about new business pitching from an unlikely source for a man in my business: record producer Jimmy Iovine. In 2013 I was a proud dad sitting in the audience at the University of Southern California’s commencement ceremony. The keynote speaker was famous music producer and co-founder of Beats headphones, Jimmy Iovine. He told an unforgettable story that I’ve applied to sales conversations ever since. As I remember it, Jimmy described his start as a sound engineer working on an early Bruce Springsteen album. After working on Born to Run with producer Jon Landau, he was asked to work on the follow up album, Darkness On the Edge of Town. He was tasked to find the right drum beat for a song, and it wasn’t an easy job. After spending six weeks working around the clock trying to get the sound that Bruce had in his head actualized with instruments, Jimmy became frustrated. Bruce wanted a specific sound that he had trouble describing, and Jimmy was failing time after time at delivering what the Boss was looking for. No matter what they tried, it wasn’t working. Bruce kept rejecting the work, which left Jimmy feeling disrespected and on the verge of quitting. When All Seemed Lost, A Pivotal Moment It was then that a pivotal moment took place: Bruce’s manager looked Jimmy straight in the eye and said something to the effect of, “you go back there and say to Bruce ‘I’m here to support you. This is not about me. It’s about the album.’ You will have a friend for the rest of your life.” Jimmy swallowed his pride and did just that. In the end, Jimmy never nailed [...]

Can You Keep A Secret? Nondisclosure Agreements in the Agency-Client Relationship

Creative agencies such as marketing firms, website developers, and advertising and design groups can often be reluctant to approach the issues of confidentiality and intellectual property rights ownership with prospective business clients. Those who set agency policies may feel that asking for a nondisclosure agreement (NDA) is too off-putting during business development discussions – as if bringing up such matters might sully the burgeoning trust that is being established in the working relationship and create an uncomfortable tension. Others feel that such agreements aren’t actually enforceable (yes, they are), or that a prospective client will always refuse to sign them (some will sign, some won’t). While some of these concerns are well founded, there are good reasons why creative agencies should still pursue a nondisclosure agreement. Let’s take a look at three of those reasons, below. Three Reasons Your Agency Should Utilize a Nondisclosure Agreement First, a nondisclosure agreement sends the professional message that the Agency respects the confidentiality of all parties involved. Integrity always makes a company shine brighter, don’t you think? How can an NDA protect everyone? Simply make the confidentiality provisions mutual so that both the client and the Agency are protected. In this way, the Agency’s client feels valued and is also subconsciously reminded that he or she is working in a private relationship. Secondly, an NDA offers a convenient opportunity to address rights ownership issues in writing prior to a pitch, proposal, or a new business discussion. Many agencies worry about protecting their intellectual property during the new business process as well. A mutual nondisclosure agreement can include helpful language about the Agency’s rights to the concepts and work it discloses, prior to actual engagement by the client. Thirdly, a [...]

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