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Employee anniversaries
Employee loyalty and longevity are two of an agency owner's greatest gifts. How do you reward your team members on significant anniversaries with your agency? Watch »
Rituals
Rituals are an important element in creating a culture. You can use them to celebrate, connect, and create memories. What rituals would your team say are vital to your agency? Watch »
The Platinum Rule
We should not assume that everyone is motivated by the same things that we are. The golden rule isn't enough. Watch »
Don’t Assume
Just a reminder not to assume what you believe your team, clients, or partners know or understand. Better to overcommunicate! Watch »
It’s Resolution Time
Tis the season for setting goals and making resolutions. I have a twist on the age-old habit that I’d like to suggest. Watch »
Love Your Niche
There are a lot of reasons to choose a specific niche for your agency, but one trumps all the others. Do you love it? Watch »
Revising your AGI per FTE target
For over a decade, the goal has been to have at least 150K in AGI per FTE. Inflation, escalating salaries and benefits costs, and operating expenses ll have forced us to revise that equation. Watch »
Building your 2023 budget
Hopefully by now you've done some 2023 planning and have built a budget for the year. But how did you designate where those dollars should come from? Watch »
What to do with an out-of-date employee
Agency owners are very loyal to their people and rightly so. They helped us build the agency we have today. But what happens when your shop outgrows an employee and they aren't interested in staying relevant? Watch »
Is 55-25-20 wrong?
For years agency best practice was that AGI was spent in a 55 (loaded salaries) 25 (overhead) and 20 (profit) ratio. Has that changed? Watch »
