Don’t Get Stuck In A Rut
We start something and it goes well. Pretty soon, it's an established pattern. But when does that successful pattern turn into a rut that somehow we think we can't escape? Watch »
Your Bonus Is An Entitlement
Most agencies do not have year-end bonuses, they have year-end entitlements. There is a way to fix that issue. Watch »
Capable and Accountable
There's a one-two punch when it comes to working with our team. All too often... we miss one of the two key elements to supporting our employees to be the best versions of themselves. We need to hold them both capable and accountable. How are you doing on that front? Watch »
Your Big Bet
As you go into your strategic thinking for 2022, I’d like to suggest a big question — where should you place your bets for the coming year? What’s worth the gamble? Watch »
The Biz Dev Hand Off
For many agencies, the handoff between whoever has landed the business and the AE that is actually going to service the account day-to-day is a critical moment. How do you know when the time is right? Watch »
Wrap the News
The reality of agency life is that it's a mix of good news and bad and as leaders, we have to communicate both to our team. How do you effectively deliver bad news in a way that doesn't leave a bad taste in everyone's mouth? Watch »
Direct Conversations
As agency owners and leaders, we need to help our team learn how to communicate effectively with one another. This might be an area of growth for us as well! The need for candor in agencies is critical if we're going to do our best work. But how do you coach candor? Watch »
Protect Your Family
As agency owners, we talk about succession planning as though we're guaranteed to call the shots. But sometimes, that's not how it plays out. Is your family protected, no matter what the circumstance? Watch »
Invest Not Spend
It's the time of year when many agency owners start thinking about their fourth quarter tax planning strategy, which typically involves pre-paying for 2022 expenses or buying a bunch of things they may or may not need. But what if you thought differently this year and looked for ways to invest versus spending? Watch »
Hiring Hacks
Every agency on the planet is struggling to hire right now. But some have come up with some creative ways to find that elusive next employee! Watch »
