Podcasts

You have a simple choice when it comes to biz dev. You can chase after strangers or you can attract people who are drawn to you because of your expertise. They’ll come to know, like and trust you and when they’re ready to hire an agency, they’ll reach out. One of the best ways to […]

I have repeatedly said that many agency owners have earned an MBA in emotional leadership over the last year and a half. It’s been exhausting, frightening, paralyzing, motivating, inspiring, and, at times, you’re simply doing whatever it takes to survive. You’ve done so with grace, authority, enthusiasm, and vision, but I also know that you’re […]

You’ve heard me say it a million times. Most agency owners are accidental business owners. Whatever your agency’s origin story, most of us can remember the moment when we looked around and realized, “This is so much harder than I thought it would be and if I’m being honest – I am winging this.” In […]

The last year has been one for the books as an agency owner and the HR issues we’ve had to deal with have been off the charts! We’ve faced the pandemic, working from home, layoffs, furloughs, understanding what employee assistance was available for our people and been put in the role of mental health counselor […]

Every agency is going to have a vaccine policy. You have three choices – you can mandate the covid 19 vaccine, you can encourage it or you can take a “don’t ask, don’t tell” policy and in essence, ignore it. But each of those choices is in essence a declaration of how you’re going to […]

Influencer Marketing is not new. In this episode — we discuss rethinking what it means to be an influencer and tracking Influencer Marketing ROI. Influencer Marketing is a bit of the wild west and we’ve all heard the horror stories. That’s why many agencies and brands have shied away from Influencer Marketing. What if you […]

Trust. It’s always been at the core of running and leading your agency. If our teams don’t trust us, they don’t follow us. If our prospects don’t trust us, they don’t hire us. And if our clients lose trust in us, we lose them. The challenge is – how do you know if you’re trusted? […]

In the agency space, we have to constantly be reinventing the wheel because everything keeps changing. By the nature of our business, we are always doing something for the first time which, by default, lends itself to having a nagging doubt now and then. In a world where it’s impossible to have all the answers, […]

Every week I get an email or three from an agency owner asking me if I have a contract template or some other legal document that they can just copy and use. My response is always the same. For a few hundred or thousand dollars – do not put your entire agency at risk. It’s […]

It’s lonely at the top. While that’s a cliché, as agency owners we all know it to be very true. On those days when you’d sell your agency for a nickel, who do you have to confide in? On the flip side – when you land the biggest account in your agency’s history, who can […]