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Search results for: agency management

How To Create Content That Matters, with Ann Handley.

[easy-social-share buttons=”facebook,twitter,google,linkedin,mail” counters=1 counter_pos=”topm” total_counter_pos=”leftbig” style=”icon_hover”] Ann Handley speaks and writes about how you can rethink the way your business markets. Cited in Forbes as the most influential woman in Social Media and recognized by ForbesWoman as one of the top 20 women bloggers, Ann Handley is the Chief Content Officer of MarketingProfs, a training and education company with the largest community of marketers in its category. Her book, “Everybody Writes: Your Go-to Guide to Creating Ridiculously Good Content,” is a Wall Street Journal bestseller. She is a monthly columnist for Entrepreneur magazine, a member of the LinkedIn Influencer program, and co-author of the best-selling book on content marketing, “Content Rules: How to Create Killer Blogs, Podcasts, Videos, eBooks, Webinars (and More) That Engage Customers and Ignite Your Business.” She currently has 290,000 followers on Twitter and writes about content, marketing, and life at AnnHandley.com. A pioneer in digital marketing, Ann is the co-founder of ClickZ.com, which was one of the first sources of interactive marketing news and commentary. She started her career as a business journalist and editor.   What you’ll learn about in this episode: How agencies can educate their clients The MarketingProfs B2B Forum Strategies for working on better content instead of lots of content Why you need to focus on writing during the hiring process and throughout your agency’s work Resources for editing whether you have the budget for a human editor or not Why you need to find writers with an audience-centric point of view (and the pros and cons of hiring journalists) Tips for creating spaces for creating your best writing   The Golden Nugget: […]

March 14th, 2016|

2015 Hiring Firing Report

Hundreds of agencies have already downloaded this report! Agency Hiring & Firing Report Reveals. . .   How (and WHY) Marketers Hire and Fire Agencies like yours.     Over 500 Marketers with budgets up to 10m share how (and why) they hire and fire agencies. Tune up your pitch by finding out what Automatic Disqualifiers your buyers are using (46% of them told us what they were). Over half of respondents said they have a "secret sauce" to finding the right agency - find out how your shop stacks up. Learn the three key marketer segments (and what they want from you). 100% Secure   The FREE Report will be sent to the email address you submit above!

March 9th, 2016|

Innovation Can be Learned, with Gavin Heaton.

[easy-social-share buttons=”facebook,twitter,google,linkedin,mail” counters=1 counter_pos=”topm” total_counter_pos=”leftbig” style=”icon_hover”] Gavin is a marketing technologist, strategist, and advisor. He is the founder of the Disruptor’s Handbook, a network of entrepreneurs and innovators that help businesses innovate like startups, which Gavin calls “marketing lead innovation.” He has led new venture startups for organizations like PwC, developed digital strategy and execution for global brands on both the agency and client sides, and spent some time as an analyst in digital transformation for award-winning analyst and advisory firm, Constellation Research. He also has extensive international experience in driving measurable outcomes via digital customer experience platforms, digital strategy, and executing innovative content driven campaigns.     What you’ll learn about in this episode: Gavin’s long road that ultimately led him to become a marketer Creating value for customers by working on their problems The evolving role of agencies Why you have to be transparent about what it is that you do How to get your employees to become better strategic thinkers A “lean canvas” and creating a business out of the problem that has an idea as a solution How to have better business conversations Improving your business by bringing together your best advocates and harshest critics Getting past the fear that comes with working transparently What agencies can do today to become better at honing in on their clients’ problems Tips for fostering innovative thinking throughout your entire organization Why you need to start thinking like a startup   The Golden Nugget: […]

February 29th, 2016|

What Are Business Processes with Brian Shea

What are business processes and systems? Most business owners flinch at these words but the truth is that your agency cannot grow/scale without both. Processes and systems actually increase the ability to be creative by freeing your team from re-inventing the wheel every time they’re trying to get something done. That’s exactly what my podcast guest, Brian Shea brings to the table.  Brian and his firm, Shea Consulting take process and systems to the next level by helping agencies customize them so they can grow and scale efficiently. Through the use of systems and processes, they minimize the stuff you don't want to do so you have more time and energy to do the stuff you want to do.    In this podcast, Brian covers: How implementing systems is vital to successfully scaling a business. How looking at a business’s current processes can help business owners structure the company in a way that allows them to focus on the creative and strategic work, and delegate more tasks to employees, thus developing the employee’s abilities. How to dig deep and get to the actual cause of why processes, systems and software fail. The consequences an agency may face if they do not implement processes and systems. Great, easy to implement ideas for helping agencies connect with their dream clients. About Brian Shea Brian Shea is the founder of Shea Consulting, where he helps companies become more proficient with their business development systems so they can enjoy consistent, sustainable success. To listen – you can visit the Build A Better Agency site (https://agencymanagementinstitute.com/brian-shea/) and grab either the iTunes or Stitcher files or just listen to it from the web. If you’d rather just read the conversation, the transcript [...]

February 15th, 2016|

Systems Lead to Scale, with Brian Shea.

[easy-social-share buttons=”facebook,twitter,google,linkedin,mail” counters=1 counter_pos=”topm” total_counter_pos=”leftbig” style=”icon_hover”] Brian Shea is the founder of Shea Consulting where he helps companies streamline their business development systems so they can enjoy consistent, sustainable success. Most business owners flinch at the word “systems” but in reality a system that is simple and repeatable helps free business owners to be more creative, more successful and more profitable.     What you’ll learn about in this episode: Brian’s background in consulting What is keeping smaller companies from utilizing processes and systems Why systems and processes are so crucial for scaling Freeing up capacity through delegation Why processes and systems can often fail inside agencies Making sure the system or process matches the actual problem The four-step assessment Brian uses with his clients for finding the right systems The importance on getting clear with specific goals Who in an agency keeps systems from succeeding How to bring processes to agencies that pride themselves on their creativity What happens when systems aren’t put in place How to solve the scope creep problem What systems every agency needs to have What you can do today to begin being more process driven   The Golden Nugget: […]

February 15th, 2016|

Why Accountability Partners are Vital to Your Professional Growth with Adam Carroll

Agency owners are creative by nature and as such, our minds are churning 24/7 with ideas and new initiatives we want to experiment with and implement. But which ones are worthwhile? What should we pursue and what should we skip over? It’s helpful to have a sounding board to explore these potential directions before you take off after them. In this podcast, my guest Adam Carroll has been able to harness the power of great partnerships (accountability partners and mastermind groups) and effective accountability to help determine which ideas really deserve attention and which ones don't. Adam has been able to rely on his mastermind groups for accountability, brainstorming, and guidance, and he leverages his accountability partners for productivity and challenging his habits and patterns. Both avenues, accountability partners and/or mastermind groups, are exceptionally valuable to your business because they help you dig a little deeper and hold you accountable. Adam and I explored these ideas from an agency’s perspective by showing you: How having accountability as an owner allows you to put your time into the ideas that matter, making the most impact for your agency How he makes the most of slow business periods to increase productivity How to find a great accountability partner who will be more concerned with pushing you forward, rather than protecting your feelings How to work on your business, not in your business. How taking five minutes to create a list of the people can help you find your perfect mastermind group. Adam Carroll is quickly being recognized as one of the top financial educators in the country based on his core message of “you are the architect of your own life.” Adam has presented all over the [...]

February 8th, 2016|

Improving Productivity Through Accountability with Adam Carroll

[easy-social-share buttons=”facebook,twitter,google,linkedin,mail” counters=1 counter_pos=”topm” total_counter_pos=”leftbig” style=”icon_hover”] Adam Carroll is quickly being recognized as one of the top financial educators in the country based on his core message of “you are the architect of your own life.” Adam has presented all over the globe. Over 500 universities have been lucky enough to host him and he has presented some amazing TedTalks all over the world. In 2014, Adam successfully crowdfunded a documentary on student loan debt titled Broke, Busted & Disgusted, and he raised nearly $70,000 for the film in 45 days. The mission of the film is to start a national debate about changing the way we fund college and not crippling 20 something’s with mountains of debt.     What you’ll learn about in this episode: Adam’s documentary “Broke, Busted, & Disgusted” Accountability and business owners: why you need accountability partners What agencies should be doing at the tail end of the year How Adam saves time for his family by using a Power Priority List What to look for (and look out for) in an accountability partner What different kinds of accountability partners you should have (hint: they shouldn’t all be entrepreneurs) Mastermind groups vs. accountability partners: do you need both? If not, which one is right for you? The commitment required for mastermind groups and accountability partners What you can do right now to act on the ideas from this episode   The Golden Nugget: […]

February 8th, 2016|

Integrating Marketing and Customer Service with Jay Baer

Integrating both marketing and customer service is extremely important to effectively running your business. But do you know exactly how important it is? I’m not sure you do. Imagine working for a company that actually has a position called your Director of Customer Experience. Now that’s a company to watch. Now, imagine if the Director of Customer Experience’s job was to triple negative feedback. All for the purpose of revolutionizing the customer experience. That’s today’s version of customer care and it will have huge impact on the work agencies do for clients. The customer service game as we know it has been turned on its head and there’s huge opportunity for your agency. You all know Jay Baer from Convince & Convert and his work in marketing, content creation and all things digital. You’ve probably read his best selling book Youtility. But Jay’s latest book – Hug Your Haters is a research based look at the customer service climate in today’s 24/7 wired world. In this podcast, Jay and I delve into how important customer care has changed and what companies and agencies need to do to answer the demands and expectations of today’s customers. Among other things, we cover: How agencies can capitalize on the next wave of customer service How to turn negative feedback into tremendously invaluable help The importance of the honesty audit and how to get hired to do this The challenges of moving from doing marketing work for clients to doing marketing and customer service. Jay Baer is known for many things. He’s the world’s most retweeted digital marketer. He is also a renowned business strategist, keynote speaker, and The New York Times bestselling author of five books. He also [...]

February 1st, 2016|

Capitalize on the New Frontier of Customer Service, with Jay Baer.

[easy-social-share buttons=”facebook,twitter,google,linkedin,mail” counters=1 counter_pos=”topm” total_counter_pos=”leftbig” style=”icon_hover”] Jay Baer is known for many things. He’s the world’s most retweeted digital marketer. He is also a renowned business strategist, keynote speaker, and The New York Times bestselling author of five books. He also travels the globe helping people get and keep more customers. He’s the founder of Convince & Convert, a strategy consulting firm that helps prominent companies gain and keep more customers through the smart intersection of technology, social media, and customer service. His company’s media division owns the world’s number one content marketing blog, the world’s top marketing podcast, and many other educational resources for business owners and executives. Jay has created five multimillion-dollar companies and is an active venture capitalist and technology advisor as well as an avid tequila collector and certified barbeque judge. His new book, Hug Your Haters, is coming out on March 1st.     What you’ll learn about in this episode: Jay’s new book “Hug Your Haters” and what you need to know about the people who complain on social media How to use this information to increase your customer advocacy Why complaints are going to continue to go more and more public Defining customer experience in the modern age Why this creates enormous opportunity for B2B buyers Why haters are your most important customers The problem with surveys The Honest Audit: what this is and how to put it into place Things that agencies have to be careful of when discussing these issues with clients Software solutions that agencies of all size can leverage How agencies should package and price this sort of work What agencies can do right now to get started   The Golden Nugget: [...]

February 1st, 2016|

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